Job Title: Customer Operations Manager
Location: Remote (only apply if you're located in the Chicago area or willing to relocate)
Reports to: VP of Sales
Job Type: Full-time
Position Summary:
We are looking for a highly motivated and driven Customer Operations Manager to start as soon as possible. Reporting to the VP of Sales, the role will consist of managing customer satisfaction by answering to client needs and coordinating internally with the departments of sales, operations, and procurement.
As the ideal candidate, you will take charge of all aspects of customer service and foster positive relationships with our clients. If you know how to find unique ways to deal with customer's urgent needs and specific requests, you'd be a perfect fit for this position. The Customer Operations Manager will support, lead, and improve the operations involving clients and will be the key point of contact for all customer-related inquiries.
Key Missions will include:
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