Remote Senior Customer Service Representative

CCC Intelligent Solutions
US - Iowa - Davenport
December 31, 2024

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at ***.

The Role
This position is responsible for providing world-class customer service to auto insurance customers while resolving customer inquiries and procuring total loss information from insurers and vehicle owners. This is a remote position in which all onboarding and training will be conducted virtually. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $20.50 per hour.

This opportunity requires no selling or collections, benefits available from day one, and promotional opportunities within 6 months dependent upon performance.

Key Responsibilities:

Assist in answering of incoming calls from insurance adjusters and vehicle owners by explaining in detail CCC's valuation product offering.
Document conversations with claims adjusters in regard to the specific loss report.
Maintain a good relationship with dealers and claims adjusters to ensure overall customer satisfaction.
Adhere to attendance, production, quality, and other metric standards

Requirements:

No prior insurance or automotive experience is required, as we will train individuals who are willing to continue to learn and develop
High school diploma
Some college preferred
3 years prior customer service experience required
Strong verbal and written communication skills
Self-motivated
Ability to multi-task
Excellent mathematical and analytical skills
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem - non-cellular - with minimum speed of 25 mbps download and 15 mbps upload)

• LI-Remote
• CCCHP

About CCC's Commitment to Employees:

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.

CCC offers competitive compensation and benefits to support you and your families, including:

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.

Read the full job description and apply online on the recuiter's web-site

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