Help Desk Specialist II

Help Desk Specialist II

Washington, DC (***/maps?q=N/A+Washington+DC+USA+20340)

Description

The Help Desk Specialist II provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:

• Software installation and support of commercial software and related upgrades

• Update solutions database with applicable resolutions

• Problem solving, hardware/software installation and configuration based on computing standards,

and client support for all network and desktop

• Monitors and enforces all IT policies and procedures

• Assist with setting up new users in IDAM and multiple level security LDAP profiles

• Installs and configures computers, monitors, network infrastructure and peripherals such as printers,

scanners, and related hardware

• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems

Requirements

Experience:

2+ years experience in Information Technology or related field; DESIRED: SAP Experience

Education:

• BS degree in Computer Science, Information Technology or equivalent experience

Certifications:

• Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire

Security Clearance:

• Current Top Secret Clearance with SCI Eligibility

• Eligibility for access to Special Access Program Information