Functions in the area of guest services. Responsible for taking care of the individual needs of the guest. Must be available for almost any kind of assistance a representative of the hotel can give. Each guest will receive VIP treatment from the Concierge.
RELATIONSHIPS:
* The Concierge serves as a liaison between the guest and the hotel.
* In many cases the guest will come to the Concierge for delivery of services from other hotel departments.
* Much of the effectiveness of the Concierge will depend on the cooperation from management and from fellow employees.
DUTIES AND RESPONSIBILITIES:
* Daily acknowledgment of hotel meetings, functions and hospitalities.
* Daily knowledge of VIP arrivals.
* Familiarizing themselves with In-house group meetings (pre-convention meetings in particular to know guests' needs and possible requests.)
* Troubleshooter for guest problems and/or complaints (representing management's desire to satisfy the guest.)
* Daily knowledge of the Rooms Forecast.
* To have good working knowledge of all hotel departments and their functions.
* Familiarity with emergency procedures.
* Effective coverage of the Concierge Desk during the hours of 7am to 11pm daily.
* Assist guest with inner-city travel.
* An excellent knowledge of the city and surrounding area.
* Be familiar with the Atlanta's rapid transit system, MARTA.
* Familiar with the points of interest (museums, parks, special attractions, etc.)
* Arranging recreational and social activities for guest while in Atlanta (shows, tours, sports events). Keep an updated list of all current events.
* Making reservations for The Americano.
* Extensive knowledge of Atlanta restaurants.
* Update the restaurant guide.
* Providing readily available transportation services.
* Assisting in car and limousine rentals.
* Handling all requests for flower ordering and delivery.
* An international and national hotel guide.
* Recommending and arranging tour itineraries.
* Following through with guest departure and return.
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