The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.
Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info/initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public in general.
High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Must list home city on resume - rate is based on years of DIRECT EXPERIENCE as listed in resume. Overlapping roles do not count twice. Please refer to Southeast rate card breakdown provided by Broadleaf, if any questions.
Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination.
Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.
Floaters travel in between multiple sites and are expected to be on time at whatever site they are covering for that day. They must also have a clean driving record. Floaters are able to submit mileage for expense reimbursement.
Equiliem Healthcare specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 4 years running by our employees and client partners.
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