Customer Experience AI Solutions Lead, PSO, Cloud

XThe application window will be open until at least 01/24/2024. This opportunity will remain online based on business needs which may be before or after the specified date.Note:
By applying to this position you will have an opportunity to share your preferred working location from the following:
Atlanta, GA, USA; Austin, TX, USA; Toronto, ON, Canada; Boulder, CO, USA; Chicago, IL, USA.

Minimum qualifications:
• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 2 years of experience developing solutions or building applications in Google Cloud Platform (GCP) products and services, related to AI/ML and data analytics or representative certification.
• Experience applying artificial intelligence solutions to real-world problems.

Preferred qualifications:
• 10 years of experience in delivering complex AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration.
• Experience architecting cloud solutions with Conversational AI, Generative AI, or Contact Center as a Service products.
• Experience with telephony integration with building agentic applications.
• Experience in conducting workshops, facilitating discussions, and delivering compelling presentations to diverse audiences.
• Experience making impactful technology contributions (e.g., patents, academic publications).
• Ability to apply strong communication and collaboration skills to driving successful customer engagements, and to build strong relationships with customers and stakeholders at all levels.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Google Cloud Consulting Professional Services team empowers organizations to digitally transform their businesses, leveraging the best infrastructure, platforms, AI-based industry solutions, and cloud expertise.

As a Customer Experience (CX) AI Solutions Lead, you will play a crucial role in shaping the future of customer experience by helping businesses leverage the power of AI to transform their customer and employee interactions. You will lead the development and delivery of our Customer Experience AI Solutions projects with our strategic customers across industries. You will help scope projects and oversee implementation to drive successful customer outcomes, adoption, and business value. You will analyze and solve customer challenges, acting as a trusted advisor and consultant to translate them into impactful AI solutions.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities
• Lead high-impact CX AI projects across diverse industries. Guide customers through organizational and technical transformations, leveraging your technical expertise to drive implementation. Apply your strategic problem-solving skills and industry knowledge to promote successful business outcomes.
• Empower Google Cloud customers to transform their businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the technology, the user, and the business while optimizing operations to unlock the full potential of AI.
• Be at the forefront of CX AI innovation at Google. Become a recognized expert in the rapidly evolving space of Conversational AI, Generative AI, and Contact Center as a Service solutions.
• Travel up to 20% of the time to engage with customers and partners, and collaborate with Google teams across different locations.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights:
workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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