• Share :

Project Manager - Service Delivery

Job ID: 4565

Location:

New Kensington, PA, US, 15068Alpharetta, GA, US, 30005-3900New Kensington PA, USPittsburgh, PA, US, 15239Norwood, OH, US, 45212

We are looking for a Project Manager (CSA) to join our team at Innomotics.

Your change engine.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion - in e-motion. We are the 'we' in power - and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That's us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let's go!

The role.

As a Customer Service Advocate (CSA) you will be representing and championing our customers' needs. If you are the successful candidate, you will report to the New Kensington Customer Service Manager and will be a vital part of supporting the Innomotics New Kensington Large Drives customers.

This role is based out of the New Kensingtons, PA facility. Locals candidates are preferred, but we are open to candidates in the following geographies: Norwood, OH and Alpharetta, GA.

The following is what we believe is required to do this job well:

  • You Enjoy Interacting with People and Possess Superior Interpersonal Skills : We're looking for someone who genuinely likes helping people and making each interaction a comforting experience. Customer Service Advocates (CSAs) are the primary point of customer contact for aftermarket and field support. Your main job is communicating (and problem solving) with our customers. As such, this position requires strength in both verbal & written communication. Customer Service Advocates (CSAs) will also interact with all aspects of Innomotics internal teams & departments such as Management, Sales, R&D, Engineering, Quality, Purchasing.

  • Positive Attitude : We want you to enjoy your job! A great demeanor will help you fit in with our encouraging, fun & highly interactive team. Positive team members find the good even in challenging situations, are encouraging & uplifting, and empower others around them. A positive demeanor can have a significant impact on customer experience, can set the tone for a customer interaction, and can help customers feel valued and understood. We want to create positive and memorable experiences that can lead to customer loyalty and word-of-mouth.

  • Technical Experience : Familiar with industrial/mechanical applications, aftermarket service & support functions, equipment startup & commissioning, or similar. Comfortable and willing to learn new things, process oriented with a continuous improvement mentality. A successful candidate should be familiar with Variable Frequency Drives & Motors, Electrical Control Systems, PLC/HMI/SCADA applications, general OSHA guidelines.

Primary Responsibilities :

Customer Service Advocates:

  • Lead & run Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.

  • Apply appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.

  • Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.

  • Support Customers by navigating them through the Innomotics processes & contacts.

  • Lead all aspects of assigned VIP & TSA Customer business.

  • Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.

  • Monitor project performance, identify potential risks, and implement effective mitigation strategies.

  • Ensure projects align with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.

  • Maintains and supervises project costs & margin throughout project lifecycle

  • Requests and supervises the project team

  • Leads all aspects of project communications (reporting, correspondence, meetings, etc. )

  • Ensures that all project results & requirements are complete

  • Forecasts (with team) and handles risks & opportunities

  • Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.

  • Next level of support above tactical project management to ensure positive customer experience

  • Coordinates installation, commissioning, troubleshooting, site support, and training efforts

  • Verifies, requests, and acquires customer acceptance of the system

  • Maintains lessons learned throughout the entirety of the project

  • Closes the project at completion and archives project files

  • Implements a variety of additional project management activities and support.

Your profile.

Required Knowledge/Skills, Education, and Experience:

  • BS Degree in Project Management, Business, or Engineering

  • 2-3 years of project management experience

  • Confirmed customer support experience

  • Customer orientation and ability to adapt/respond to different types of characters

  • Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently

  • Excellent communication and presentation skills

  • Potential for 15% travel based on customer requested meetings and support

Preferred Knowledge/Skills, Education, and Experience:

  • Engineering or technical background

  • Variable frequency drives experience

  • 4 - 5 years of customer service experience

  • SAP experience

The pay range for this position is $71,300 - $122,300. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company's success. We apply lean principles and seek to continually improve our processes and customers' experience.

Why you'll love working at #TeamInnomotics

  • Competitive compensation based on qualifications

  • Medical, dental, prescription and vision coverage, first day of employment

  • Matching 401(k) (immediate employer match)

  • Competitive paid time off plan, paid holidays, and floating holidays

  • Career development opportunities


  • <.

Read the full job description and apply online on the recuiter's web-site

Find Jobs Hiring Now Near You!

Get Jobilize Mobile App

Get Jobilize Job Search Mobile App Now

Receive real-time job alerts and never miss the right job again

Get it on Google Play Download on the App Store
Travel Nurse RN - OR - Operating Room 2,040 per week

Planet Healthcare

  • US - GA - GA - Athens

  • December 21, 2024


Planet Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Athens, Georgia. & Requirements • Specialty: OR - Operating Room • Discipline: RN • Start Date: 01/06/2025 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Planet...


Travel Mammography Technologist 1,746 per week

Fusion Medical Staffing Radiology

  • US - GA - GA - Savannah

  • December 22, 2024


Fusion Medical Staffing-Radiology is seeking a travel Mammography Technologist for a travel job in Savannah, Georgia. & Requirements • Specialty: Mammography Technologist • Discipline: Allied Health Professional • Start Date: 01/06/2025 • Duration: 12 weeks • 40 hours per week • Shift: 8 hours, days...


Registered Nurse

Encompass Health


Now Hiring! Full-time Employees! PRN, day and nights available! New grads welcomed!Excellent PRN Rates!RegisteredNurseCareerOpportunityFull-Time Employment Opportunities: • For those ready to commit to a long-term career with us, we offer full-time employment opportunities that provide stability,...


PT - Physical Therapist

Encompass Health

  • US - GA - GA - Tucker

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


PT - Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Physical Therapist

Encompass Health

  • US - GA - GA - Cornelia

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Travel CT Technologist 2,611 per week

Planet Healthcare

  • US - GA - GA - Athens

  • December 21, 2024


Planet Healthcare is seeking a travel CT Technologist for a travel job in Athens, Georgia. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 01/06/2025 • Duration: 12 weeks • 40 hours per week • Shift: 10 hours, nights • Employment Type: Travel Planet...


PT - Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


PT - Physical Therapist

Encompass Health

  • US - GA - GA - Marietta

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Travel Nurse RN - ICU - Intensive Care Unit 1,669 per week

Fusion Medical Staffing Nursing

  • US - GA - GA - Austell

  • December 21, 2024


Fusion Medical Staffing-Nursing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Austell, Georgia. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment...


Registered Nurse RN - Med Surg - Paying up to $30-48/hour

Vivian Health

  • US - GA - GA - Rome

  • December 24, 2024


Vivian is looking for Staff Med Surg RNs for permanent roles at top tier hospital systems in Rome, Georgia and surrounding areas. Paying up to $30-48/hour, • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's...


PT - Physical Therapist

Encompass Health

  • US - GA - GA - Kennesaw

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Family Medicine Physician Needed for Locum Tenens Coverage at Facility Outside of Macon, Georgia

LocumTenens com

  • US - GA - GA - Irwinton

  • December 23, 2024


• About the facility • An outpatient primary care facility is seeking a family medicine physician for locum tenens coverage. • About the facility location • The facility is located outside of Macon, GA. • About the clinician's workday • This position offers a Monday through Friday schedule from 8 AM...


Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Medical Oncologist Needed for Locum Tenens Coverage at Hospital South of Atlanta, Georgia

LocumTenens com

  • US - GA - GA - Irwinton

  • December 19, 2024


About the facility A hospital is seeking a medical oncologist for locum tenens coverage. About the facility location The facility is located south of Atlanta, Georgia. About the clinician's workday This position involves both inpatient and outpatient care, including an outpatient infusion clinic and...


Pediatric Hospitalist Opening in Georgia; Includes Loan Repayment

CompHealth

  • US - GA - GA - Valdosta

  • November 26, 2024


Valdosta is a city along I-75 in southern Georgia. South of the city, Wild Adventures Theme Park is home to animals, roller coasters, and Splash Island Water Park. A raised boardwalk traverses the wetlands of the Grand Bay Wildlife Management Area. As industry leaders, CompHealth applies our tenured...


PT - Physical Therapist

Encompass Health

  • US - GA - GA - Mableton

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Psychiatrist Needed for Locum Tenens Coverage at Facility in South Central Georgia

LocumTenens com

  • US - GA - GA - Irwinton

  • December 18, 2024


About the facility A large correctional facility needs coverage due to a new program opening up within the facility. Credentialing will take approximately 2-3 weeks, and an active GA license is required. About the facility location Central Georgia is known as the Heart of Georgia where you can visit...


Registered Nurse

Encompass Health


Now Hiring! Full-time Employees! PRN, day and nights available! New grads welcomed!Excellent PRN Rates!RegisteredNurseCareerOpportunityFull-Time Employment Opportunities: • For those ready to commit to a long-term career with us, we offer full-time employment opportunities that provide stability,...


Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Physical Medicine and Rehabilitation Physician Needed for Locum Tenens Coverage at Facility in

LocumTenens com

  • US - GA - GA - Irwinton

  • December 23, 2024


• About the facility • A Rehabilitation Hospital is seeking a physical medicine and rehabilitation physician for locum tenens coverage. • About the facility location • Central Georgia is known as the Heart of Georgia, and you can visit the Georgia Aquarium, Centennial Olympic Park, and the Ocmulgee...


Neurologist Needed for Locum Tenens Coverage at Clinic in Northern Georgia

LocumTenens com

  • US - GA - GA - Irwinton

  • December 11, 2024


About the facility A hospital clinic is seeking a neurologist for locum tenens coverage. About the facility location Get in touch with nature while in North Georgia and visit one of the Georgia State Parks near Helen, which includes Smithgall Woods and Unicoi. About the clinician's workday This...


Physical Therapist

Encompass Health


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...


Neurologist Needed for Locum Tenens Coverage at Hospital in Northern Georgia

LocumTenens com

  • US - GA - GA - Irwinton

  • December 11, 2024


About the facility A hospital is seeking a neurologist for locum tenens coverage. About the facility location Get in touch with nature while in North Georgia and visit one of the Georgia State Parks near Helen, which includes Smithgall Woods and Unicoi. About the clinician's workday This role...


Physical Therapist

Encompass Health

  • US - GA - GA - Dacula

  • December 23, 2024


PRN - PhysicalTherapistCareerOpportunityJoinaTeamThat PutsYourPassionforCareFirst • Are you seeking a fulfilling career that feels like home and lets you make a meaningful impact? At Encompass Health, you'll find an opportunity to provide exceptional care and support to our patients, witnessing...