General Manager

NDX
US - Florida - Orlando
January 26, 2025

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at Florida Lab in Orlando, FL for a full time General Manager. The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

There are three (3) classifications or levels of the Laboratory General Manager. These levels; Level I, II, and III, are assigned based on laboratory revenue responsibility as well as number of team members on staff at the Laboratory General Manager's assigned laboratory.

As a Laboratory General Manager, you may be trained on, and/or assigned continuing education and development tasks, or continuous improvement projects for personal development as well as Company advancement.

Primary Responsibilities and Essential Functions of the Position:

Leadership & Communication:

Maintain open communication with the assigned Operations Leaders and Regional General Manager regarding all laboratory aspects and industry events that could impact operations.
Provide guidance and mentorship to lab team members, ensuring compliance with corporate culture, federal, and state regulations.
Lead and implement continuous improvement initiatives focused on customer experience, quality, delivery, efficiency, and cost control.

Operational Management:

Oversee lab administration, production, and logistics, including FDA and OSHA compliance, customer service, planning, budgeting, and workflow.
Ensure the lab delivers quality products to each customer on time, meeting Company and customer expectations to retain their business and ensure satisfaction.
Manage the logistics process, ensuring smooth product flow from customer to lab and back to the customer.
Participate in Sales and Marketing initiatives as well as other cross functional teams with customer focus to retain and grow customer base.

Financial Oversight:

Review and analyze monthly financial statements, budgets, and profitability, creating action plans to improve lab performance.
Execute corporate OKRs (objectives and key results), KPIs (key performance indicators) and metrics effectively.
Understand, embrace, and execute on corporate set KPI goals and/or metrics.

Compliance & Reporting:

Ensure a safe working environment adhering to all FDA and OSHA regulations and reporting requirements as well as Company policies
Adhere to corporate protocols for month-end, quarter-end, and annual financial closing processes, ensuring timely submission of required reports and documentation.
Ensure respectful and professional conduct among team members in line with company values.

Skills and Abilities Required:

General understanding of NDX products and the manufacturing process.
Proficient in English (reading, writing, and speaking).
Professional demeanor with attention to detail and a commitment to accuracy.
Strong problem-solving and decision-making skills with the ability to process information quickly.
Excellent communication and leadership skills to effectively build relationships and guide teams.
Ability to design processes and systems to improve lab operations.
Working knowledge of Microsoft Office, particularly Excel and Word.
Dependable, reliable, and open to feedback that promotes both lab and personal growth.
Ability to travel.

Minimum Education and Experience that May be Required:

Minimum five (5) years of experience managing or supervising production/manufacturing team members.
Required High School or GED equivalent.
B.S., B.A. or MBA preferred.

Must be able to read, write, speak, and understand English.
Valid driver's license with a clean driving record.

Hazardous Materials or Equipment Used:

Office Equipment
Small machinery; Sharp hand-held tools such as a bard parker, buffalo knife, etc.
Blood borne pathogens
Chemicals

Physical Requirements:

Regularly required to sit, stand, walk, and/or reach.
Exhibit fine motor skills and/or perform repetitive motions.
Read and interpret prescriptions and other required documentation.
Ability to effectively communicate technical information.

Read the full job description and apply online on the recuiter's web-site

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