Field Services Engineer

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.
• You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
Job title: Field Services Engineer

Responsibilities:
Workstation builds, deployment and equipment moves
Document, maintain, upgrade, or replace hardware and software systems as the need arises
Solicit Quotes, place orders and receive items within NetSuite
Reclaiming hardware during off-boarding process
Facilitate issue of incidents and requests as vital
Participate in and contribute to various department projects and initiatives
Work on multiple projects concurrently, supervise the status of tasks and advance issues when appropriate
Basic level understanding of all applications involved and the impact they have on hospital & user workflows
Tackle issues associated with workstations (hardware, software, peripherals, network); determine vital repair, updates, and testing
Supervise incoming service desk ticket queues and take ownership as appropriate
Utilize ServiceNow to document incidents and requests and ensure accurate communication of resolution to the end user
Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution
Support the documentation of physical inventory of workstations
Make inventory recommendations/purchases as assigned
Be familiar with and able to fix mobile devices and related wireless technologies
Be familiar with and able to support Radiology specific applications
Be familiar with and able to support basic networking issues
Communicate optimally, including clearly express ideas/opinions, use appropriate, and effective communication methods, take care of team members openly and honestly, be receptive and diligent to communication/feedback
Must be able to work with all levels of an organization from leadership to physicians to support staff
Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs
Apply procedures and resources appropriately to ensure efficient delivery of work product
Perform other duties, responsibilities, and/or special projects as assigned
Frequent travel within Ohio will be required
Ability to lift 50lbs frequently
Knowledge and skill requirements

Two years' experience as a Hardware & Software Technician
One year healthcare experience in a sophisticated, fast-paced environment
Microsoft Certifications a plus
Strong Software skills in the use of:
Windows Server | Windows Active Directory
Microsoft Exchange | Azure
SCCM | Intune
Microsoft 365 admin | ServiceNow
LogMeIn | Team Viewer | MaaS360
NetSuite
Good communication skills with all types of employees and management
Knowledge of information systems principles, methodologies and assumptions required
Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required
Excellent conflict resolution skills
Critical thinking and problem-solving skills
Salary and Other Compensation:

Applications will be accepted until January 25, 2025
The annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law