EMP Enterprise Architect

Company Overview
NWN Carousel delivers AI-powered technology solutions for the modern workplace, delivered across multiple offerings. Our expertise in cloud transformation, intelligent infrastructure, cybersecurity, managed devices, visual collaboration, and cloud communications, leverages 30+ years of engineering strategic outcomes. Our proprietary Experience Management Platform (EMP) ensures seamless service delivery, real-time observability and improved uptime, efficiency, and experiences for our clients.

We're a customer-obsessed team earning a 70+ Customer Net Promoter Score (NPS), and committed to a culture of innovation, integrity, and operational excellence. Our company has been recognized with hundreds of industry awards and are proud to be a 'Best Place to Work' with an 80+ Employee Net Promoter Score (eNPS).

Our team of 1,050+ dedicated and talented employees deliver first-class, innovative technology solutions to more than 5,000 customers with a goal to deliver great customer and employee experiences. We offer employees a rewarding family-friendly flexible work environment where they can advance their skills and grow their careers AND we offer full-time employees a competitive and comprehensive benefits package.

Responsibilities
Job Profile Summary:

We are seeking an experienced

Enterprise Architect

responsible for the design, development, and integration of enterprise IT architecture. This role involves working with multiple technologies, applications, services, data systems, and processes to create scalable and sustainable solutions. The ideal candidate will assess new and existing products and services for compatibility, interoperability, stability, and usability across the organization's technical architecture. As a trusted advisor and technical expert, you will guide technology selection, design, development, and integration to address business needs while ensuring commercial viability and strategic alignment.

Key Responsibilities:

Architecture Strategy & Development:

Support the development of enterprise architecture strategies, ensuring alignment with organizational objectives and long-term business goals.

Solution Design & Integration:

Design and develop scalable architecture solutions across technologies, including ServiceNow, AWS, Azure, GenAI models, and Employee Experience Portals.

Project Collaboration:

Collaborate with cross-functional teams, architects, and business units to gather requirements and ensure architecture solutions meet project goals and business needs.

Standards & Best Practices:

Define and enforce architectural standards and best practices to ensure compatibility, interoperability, stability, and usability of solutions.

Technical Expertise:

Serve as a technical expert and trusted advisor on technology selection, design, development, and implementation/integration requirements.

Architecture Reviews:

Conduct architecture reviews and evaluations of project deliverables, ensuring alignment with established standards and strategic goals.

Guidance & Leadership:

Provide guidance and technical expertise to project teams throughout the product lifecycle, from conception to deployment.

SAFe Agile Application:

Utilize SAFe Agile methodologies to manage architecture planning and project execution, ensuring flexibility and adaptability in solution delivery.

Emerging Technology Monitoring:

Stay abreast of emerging technologies and industry trends, and assess their potential impact on enterprise architecture.

Essential Job Functions:

Support the development of enterprise architecture strategies, ensuring alignment with organizational objectives.

Contribute to architectural design and implementation efforts for specific projects.

Collaborate with architects and business units to gather and document project requirements.

Ensure that architecture solutions align with business needs and meet project goals.

Assist in defining and enforcing architectural standards and best practices.

Provide guidance and technical expertise to project teams.

Participate in architecture reviews and evaluations of project deliverables.

Monitor project progress and assist in issue resolution as needed.

Qualifications
Basic Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience.

7+ years of relevant work experience in enterprise architecture or similar roles, with at least 3 years of experience in leading complex enterprise architecture projects.

Expertise in developing and enforcing architectural standards, ensuring technical compatibility and interoperability.

Strong problem-solving, communication, and project management skills.

Familiarity with SAFe Agile methodologies.

Experience in integrating solutions across multiple platforms and systems.

Preferred Qualifications:

Advanced degrees in relevant fields a plus.

Hands-on experience with ServiceNow, AWS, Azure, GenAI, and Employee Experience Portals.

Certifications in enterprise architecture, ServiceNow, AWS, Azure, and/or SAFe Agile.

Experience with cloud-native architectures and API integrations.

Familiarity with software development methodologies, agile practices, and re-engineering processes.

Continuous learner with a passion for staying updated on industry trends and emerging technologies.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

At NWN Carousel, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN Carousel are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.