About Us
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Keter Environmental Services is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
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Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.
Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
Job purpose
The Contract IT Support Specialist will provide support for end-user computing and office software and hardware. This will include laptops, desktops, network hardware (routers, switches, etc.), printers, copiers, VOIP and cellular phones, and conference room A/V equipment. This is a 6-month contract position.
Duties and Responsibilities
Provision laptops, desktops, and tablets with Microsoft and Apple operating systems.
Install of and user administration for common workplace applications such Microsoft 365, Adobe, NetSuite, Salesforce, etc.
Ensure new employees have everything they need from IT for a successful first day, including all computing equipment & accessories, phone(s), accounts, correct user & group permissions, assisting with initial passwords, MFA setup, and providing white-glove service to create a positive first impression of the company
Administer user accounts, licensing, and email in Microsoft 365 and Entra ID.
Troubleshoot hardware problems and coordinating with vendors for warranty repairs as needed.
Printer and copier troubleshooting and management
Provision and troubleshoot VOIP and cellular phones (both iOS and Android) for users, interfacing with vendors as needed
Answer emails, phone calls and instant messages for support requests.
Assist with basic network and connectivity troubleshooting.
Assist end users with routine service requests such as file sharing, password resets and configuration changes, coordinating ticket resolution with outsourced NOC as needed.
Support conference room equipment, including TVs, speakerphones, and specialized videoconference equipment for MS Teams and Zoom-based meetings.
Provide VIP support for onsite executive team, which may include special requests, setup of non-standard tools, or specialized hardware & personal devices upon request
Follow documented procedures for equipment provisioning and system administration, with willingness and ability to create new written and video-based documentation as needed.
Manage onsite physical inventory of computer equipment and accessories, including laptops, monitors, keyboards, mice, headsets, etc.
Serve as the onsite champion for good cybersecurity practices, leading by example, answering questions, troubleshooting security events, and collaborate with additional IT security staff and partners as needed.
• Perform other duties as assigned.
Qualifications
Bachelors degree in Computer Science, Information Technology or Management Information Systems.
Experience administering Windows and Mac computers in a corporate setting.
Must have prior experience working with Microsoft 365 and Azure
Experience working in a corporate helpdesk, NOC, or MSP is a plus.
Proficiency managing networked printers & copiers ability to troubleshoot and resolve issues independently, and to interface with vendor support as needed.
Basic understanding of network connectivity such as TCP/IP, switches, routers, internet connections, DHCP, and wireless access points. Experience installing low-voltage cabling is a plus.
Experience building automations using scripting, low/no-code tools, or AI-based platforms is a plus.
Ability to multitask, willingness to be accountable and follow projects and assignments through to completion.
Must have a strong work ethic, organizational skills, attention to detail and a desire to learn.
Must be able to lift and move computer equipment and accessories up to 50lbs
Compensation details: 54000-65000 Yearly Salary
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