Job Title: IT Support Representative
Education Level: High School Diploma / GED
Rate: $19 - $21/Hour
Location: Alpharetta, GA
Company Overview:
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, and employee discounts with preferred vendors.
Position Summary:
The Service Desk Agent is the first point of contact for users calling the IT Service Desk. This role involves providing best-in-class customer service, resolving technical issues efficiently, and identifying opportunities to streamline or automate processes. The Service Desk Agent is expected to achieve high levels of first-call resolution while using a knowledge base and expertise to address user needs.
Key Responsibilities:
Qualifications:
Key Technical Focus:
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