Claims Representative, Auto Total Loss

The Total Loss Unit within our Auto Claims Organization is responsible for identifying, negotiating and settling total losses with both insureds and claimants. The Total Loss Claims Representative processes payments and is responsible for the documentation of assigned claims as well as coordinating disposition of the total loss salvage vehicle. He or she is responsible for controlling total loss expenses and salvage recoveries on all total losses assigned.
Perks:
4 weeks accrued paid time off + 9 paid national holidays per year
Robust wellness & health and fitness reimbursement programs
401(k) bonus program
Tuition reimbursement
Auto and home insurance discounts
Volunteer opportunities
2:1 donation matching program
Company-paid life and disability insurance plans
Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans
Responsibilities:
Negotiates and communicates all total loss and diminished value settlements per company and state guidelines. Multi jurisdictions, including MA, NH, CT, NY, and others as required
Understands the total loss evaluation methodology processes with the ability to effectively communicate these to vehicle owners.
Has a basic understanding of vehicle financing / leasing.
Reviews damage estimates to confirm vehicles are total losses.
Documents all settlements and actions in the claim file system.
Works directly with salvage vendor to move vehicles and obtains salvage bids where necessary
Negotiates and settles claims within his/her individual authority. Submits claims for approval to supervisor when over his/her authority or for guidance, review and/or referral when appropriate.
Escalates claims to supervisor that are not moving in a positive direction.
Maintains an effective diary system on pending files. Prioritize and handle multiple tasks simultaneously.
Quickly adjusts to fluctuating workload and responsibilities.
Keeps involved parties and agents updated on the status of the claim and emerging issues.
Ensures that service, loss and expense control are maintained at all times.
Adheres to privacy guidelines, law and regulations pertaining to claims handling.
Prepares payments to vehicle owners, banks and lease companies.
This role will report in person to our Boston office, located directly across from South Station.
Knowledge/Skills:
Property and casualty claims handling experience desired
Ability to work independently and in a team environment
Excellent oral and written communication skills
Excellent organizational skills
Solid problem solving skills
Proficient in Word, Excel, MS Outlook
Educational Requirements:
Bachelor's degree from four-year college or university or commensurate work experience preferred
Previous auto claims handling
State Adjusting licenses or the ability to obtain them within 6 months of employment
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.