Overview:
FIELD SERVICE TECHNICIAN
At Quarterhill, a Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent equipment for various clients in the assigned territory. Rotating on-call shifts, travel within a limited territory and overtime hours are available.
Responsibilities:
Customer Service Excellence
Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
Provide unparalleled solutions-based service excellence during all interactions with others
Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting (a web-based service ticket reporting tool.)
Technical Solutions
Assist in the installation and integration of new and replacement equipment as required.
Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.
Safety & Quality
Adhere to Corporate safety and quality policies.
Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
Supervise subcontractors to ensure installations, repairs and service are performed in accordance with Quarterhill standards.
This list of responsibilities might not cover everything you'll end up doing.
Qualifications:
Education & Experience
Degree, Diploma or Certificate in electronics technology and/or equivalent work experience
Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrench
Have a valid Drivers' License with a clean driving record, this is a condition of employment
Computer Skills
General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.
Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.)
Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.
Other Attributes
Excellent work record of self-motivation, judgment, productivity, and safety.
Ability to work with minimal supervision in a demanding environment.
Excellent verbal and written communication skills.
Strong customer service skills.
Self-motivated with good organization and time management skills.
Ability to lift 50 lbs.
Work outdoors, in all weather for extended periods of time.
Benefits:
We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:
Paid days off (i.e. vacation, sick days, bereavement leave)
Health and Dental plans
Retirement plans
Employee and Family Assistance Program (EFAP)
Employee referral program
We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.
We appreciate all responses and will acknowledge only those being considered for an interview.
We respectfully request no calls or unsolicited resumes from Agencies.
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