Bilingual Client Service Officer Remote Eligible: KS, MO

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a

Best Bank to Work For

by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, there's no stopping you!
Job Title:Bilingual Client Service Officer (Remote Eligible: KS, MO)

Summary:
Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests. Provides operational support to lobby staff with banking functions and resolving client requests.
Essential Duties and Responsibilities:
Respond to heavy call volumes, addressing all customer needs
Perform loan transactions, payments, deposit account transfers, and deposit adjustments
Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
Respond to email and secure messaging inquiries, including stop payments and address changes
Actively researches internal and external client requests, and performs timely follow up
Assist personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
Assist banking associates with system navigation and maintenance needs, along with resolving client issues
Perform other duties as assigned
Qualifications:
Bilingual in Spanish
Strong commitment to customer service
Excellent verbal, written and telephone communication skills
Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
Detail-oriented
Demonstrate flexibility, versatility, commitment and good judgement
Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
Initiative to rectify client issues, utilizing vendors and manuals
Bilingual - Spanish Preferred
Supervisory Responsibilities:
None
Education and/or Experience:
Minimum two years' experience in the financial services industry or a combination of relevant experience.
Previous banking experience preferred
High school diploma or general education degree
Computer and Software Skills:
Skilled in operation of a personal computer and mobile devices
Microsoft Word and Excel
Proficiency in navigating multiple banking systems
Certificates, Licenses and Registrations:
Scheduled Hours:
Monday - Friday 10 AM - 7 PM CST
2 - 3 Saturdays per quarter 9 AM -1 PM CST.
Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources ***.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.