Desktop Support Technician

Compucom Staffing
US - Alabama - Tuskegee
November 3, 2024
IT

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We have a new opportunity for a Desktop Support Technician who will join our client's team onsite to support with customer service, problem solve computer issues, provide hardware and application support, install software upgrades, and create and maintain documentation. This role will be expected to work Monday through Friday, 8:00am to 5:00pm, onsite in the Tuskegee, AL area.

Duties and Responsibilities:

Provide personal support services

Build rapport and obtain problem details from help desk customers

Take incoming requests for help from end users through telephone calls, electronic requests, and work orders

Take initiative and ownership of reported end-user problems

Use diagnostic tools to identify root problems

Once the issue is identified, process these incidents through an incident management system

Support end users when they need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software

Diagnose and solve unique one-time problems

Reimage systems and engage in computer networking

Work with purchasing staff to buy replacement hardware and software as needed

Complete hands-on fixes for desktops and laptops that include software installations and upgrades

Perform file backups and configure new systems and applications

After completing installations, test new computers according to established guidelines

Record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions

Skills and Qualifications:

Associate's degree preferred

Minimum 2+ years of desktop support experience preferred

Self-motivated individual with strong communication skills and a knack for problem-solving

CompTIA A+ certification is encouraged but not required

Experience being the primary contact on technical and service-related problems

Familiarity with computer networks

Experience with hardware repair

Able to fix hardware failures on desktops and laptops

Able to diagnose the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside support

Strong interpersonal skills - communicating in a polite and effective manner with both internal and external clients is essential

Excellent time management - must be able to work independently and at a good pace in order to multitask and complete jobs successfully

Writing skills - need strong writing skills to clearly respond to help desk tickets and emails

Microsoft Office experience (Outlook, Excel, Word, and PowerPoint)

Help desk ticket management software experience

Windows 10 and MAC OS experience is required

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Vacation, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ™ Supports Equal Employment Opportunity ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
• INDCCStaffing

Read the full job description and apply online on the recuiter's web-site

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