Classification: Non-Exempt / Non-Bargaining
Position may be located remote. #LI-Remote
Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.
Primary coverage responsibilities will be for the sub $1,000 segment or SAM/CAM support to minimize churn and write-down for advanced customer escalations from Call Center and to elevate to Inside Sales for upsell opportunities.
Additional duties are listed but not limited to:
Minimum Qualifications: Minimum 3 years Telecom experience. Customer service skills, knowledge of MS suite of products, Salesforce knowledge a plus. Ability to work cross functionally across departments, customer first mindset, flexible and adaptable. Positive attitude.
Physical Requirements:
Physical demands are minimal and generally consistent with the performance of routine office duties. Majority of the day is spent sitting at a desk, working with computers, printers, files, and standard office equipment. Movement is required in the use of office equipment, supply locations, files, and other work locations and meeting rooms. Lifting, generally less than 20 pounds occasionally required for transporting boxes, materials and office supplies. Must be able to communicate effectively to perform job tasks.
We are proud to offer a comprehensive and competitive benefits package:
Pay range (commensurate with skills and experience): $38,177 - $57,868
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
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