Assistant Manager, Cs Project Management

Samsung Electronics
TH - bangkok
January 16, 2025

Position Summary

Role and Responsibilities
• Responsibilities*:
Project Management
• Defining project objectives, project scope, roles & responsibilities.
• Defining resource requirements and managing resource availability & allocation - both internal and third-party.
• Planning for budget-based requirements and tracking costs to deliver projects on budget.
• Preparing a detailed project plan to schedule key project milestones, work streams & activities.
• Managing project delivery according to plan.
• Tracking projects and providing regular reports on project status to the project team and key stakeholders.
• Managing and adjusting for any changes in project scope, schedule and/or budget.
• Identifying the potential risks related to customers and stakeholders.
• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.
• Monitor progress and make adjustments as needed
• Utilize customer service best practices, techniques, and standards throughout the entire project execution.

Online Biz Support
• Manage external team to handle online customer complaints, Consult & handle difficult complaint cases from online channels, Leveraged team quality to ensure all online complaint cases are immediately managed well before they got more engagement
• Manage external team to handle 3PD & eStore Rating & Review, Consult & handle bad reviewed cases posted on 3PD channels & eStore, ensure bad Rating & Review cases are handled well, recover customer satisfaction & initiate Net Promoter Score (NPS) improvement of Online Channel
• Manage Customer Retention Program(CRP) Outbound(OB) Operation Team, Coaching, driving, motivate & encourage OB Operation team to achieve the goal setting and suggest solutions when they have issues, ensure that the OB sales volume is on the right track, Co-ordinate with eStore Team(MX & CE) to resolve issue & daily issue, Coordinate with related PIC for OB operation improvement, Summary daily, weekly and monthly report for Management Review

Skills and Qualifications

Required

Qualifications:
• Bachelor's degree or higher in Engineering, Business Administrative or related field.
• At least 3 - 7 years working experience in Business development, managing Key Clients / Service Partner, customer service, or management area.
• At least 2 - 3 years of process improvement, management and implementation experience required.
• Self
• motivated individual with high level of initiative, flexibility, customer service, and a strong attention to detail. Having analytical skill, problem-solving skills, and able to work under pressure.
• Excellent interpersonal and communication skills. Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork.
• Ability to influence, negotiate and resolve conflict to ensure buy-in and common goals.
• Outstanding team facilitation to manage implementation efforts.
• Computer literacy, willing to work with many systems and MS Office programs
• Good communication skills in both written and spoken English.

Read the full job description and apply online on the recuiter's web-site

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