As aCustomer Concierge , you are the face and voice of Blacklane.
You will play a key role in delivering exceptional customer service by embodying the company's core values in every interaction with our guests and chauffeurs worldwide.
The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.
YOUR CHALLENGE:
Customer Service & Representation:
Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.
Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.Problem Solving & Escalation Management:
Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.
Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.Service Levels & Efficiency:
Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.
Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.Team Collaboration & Improvement Initiatives:
Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.
Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.Proactive Service Improvement:
Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.
Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.Quality Focus & Continuous Learning:
Maintain a strong focus on delivering a high-quality customer experience in every interaction.
Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.ABOUT YOU:
Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms (phone, email, live chat).
Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.
A natural relationship builder who can deescalate difficult situations and build trust with customers.
Highly organized, with strong multitasking abilities and attention to detail.
Ability to work efficiently within a team environment while also managing individual tasks and side projects.
A proactive attitude, always looking for ways to improve processes and customer outcomes.
Flexibility to adapt to new tasks and changing priorities in a dynamic environment.
Fluent in Arabic and English; additional languages are a plus.
MORE THAN A JOB:
We are Blacklane, providers of premium global chauffeur services.
Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future.
Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand.
Whether it's for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you.
By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.
Working at Blacklane:
We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees.
Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values.
For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team.
We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work.
Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:
Continuous Learning:
We believe that open and actionable feedback is the essential component of continuous development.
Set your personal development plan and take an active role in our internal learning communities to progress your career.
Flexible Working:
Even the most ambitious Blacklaner needs some time to unwind.
Find out what works for you and your team with flexible working hours and home office days.
Become Part of the Crew:
Get to know your fellow Blacklaners through our regular team socials.
Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
Employee Stock Options Plan:
We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
Fair Remuneration:
We've banded salary levels and matched them to the local costs of living, meaning you're always paid fairly and you know that the rest of the crew is too.
Sustainability:
We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017.
Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
Equal Opportunity:
We are committed to inclusion and diversity.
A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open.
All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Blacklane Cares day:
Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects.
Utilize your time to lend hands to a cause that drives your passion.
Upgrade your career with Blacklane#
SA - Jeddah
December 12, 2024
Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust...
SA - Riyadh
December 17, 2024
As aCustomer Concierge , you are the face and voice of Blacklane. • You will play a key role in delivering exceptional customer service by embodying the company's core values in every interaction with our guests and chauffeurs worldwide. • The position requires a proactive, detail-oriented...
SA - Riyadh
December 7, 2024
What You'll Do • Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff. • Assume Assistant store manager responsibilities during his/her absence. • Perform opening, mid and closing shift duties. • Fill all paper...
SA - Medina
December 3, 2024
Background Information • Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability, and stability. • Increasing numbers of senior level people are turning to a portfolio career, seeking to have more control over their lives and freedom from...
SA - Neom
December 9, 2024
Job ID: • 13879Sector: • THE LINELocation: • NEOM, Saudi ArabiaOVERVIEWNEOM is an accelerator of human progress and a vision of what a new future might look like. • A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include...
SA - Riyadh
December 22, 2024
Description • The proposed role requires a candidate with relevant experience in Cloud Strategic Planning, Cloud Design, Cloud adoption & migration, IT Infrastructure (Servers, Storage etc.), Data Center, Disaster recovery, Project Planning and Management, Change Management. Candidates should...
SA - Jeddah
December 14, 2024
Date Posted: • 2024-05-05 • Country: • United States of America • Location: • TX001: • El Paso 7201 Montana Avenue, El Paso, TX, 79925 USA • Position Role Type: • Onsite • At Raytheon, the foundation of everything we do is rooted in our values and a...
SA - At Ta'if
December 23, 2024
Date Posted: • 2024-06-07 • Country: • United States of America • Location: • TX001: • El Paso 7201 Montana Avenue , El Paso, TX, 79925 USA • Position Role Type: • Onsite • At Raytheon, the foundation of everything we do is rooted in our values and a...
SA - Riyadh
December 22, 2024
Bachelor of Business Administration(Management)NationalityAny NationalityVacancy1 Vacancy Sales ManagerThis role has been designed as Onsite with an expectation that you will primarily work from an HPE office. • Job Family Definition: • Please view the sub-family description (e.g. •...
SAU Medtronic Saudi Arabia LLC
SA - Riyadh
December 22, 2024
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. • You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. • A Day in the LifeThe position requires a...
SA - Riyadh
December 20, 2024
SWATX is looking for a Nutanix Database Expert who will be responsible for managing, optimizing, and securing database environments within the Nutanix ecosystem: • Roles and ResponsibilitiesNutanix Database Service (NDB) Management and Deployment • Deploy and manage Nutanix NDB clusters...
SA - Riyadh
December 22, 2024
- Job OverviewWe are seeking a highly motivated and experienced individual to join our team. • Those applying for this role should be dynamic , high performers with experience selling thought leadership event sponsorships for in person and virtual events. • The Sponsorship Account Manager...
SA - Medina
December 12, 2024
At Polaris Inc., we have fun doing what we love by driving change and innovation. • We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. • Our people make us who we are, and we create incredible...
SA - Riyadh
December 14, 2024
Location: Riyadh, Saudi Arabia • In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects...
SA - Riyadh
December 21, 2024
Responsible for sales of storage products and solutions in assigned territory, industry or accounts. • Uses advanced storage expertise to seek out new opportunities for customer value by expanding and enhancing existing opportunities. • Creates and drives the storage sales pipeline. •...
SA - Tabuk
December 23, 2024
Company Description • Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects...
SA - Jeddah
December 12, 2024
Company Description • Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects...
SA - Dammam
December 19, 2024
Job Advert • Internal Job Title: • General Manager Business: • Lucy Switchgear Arabia • Location: • Dammam, Saudi Arabia • Job Reference No: • 3409 • Job Purpose • The General Manager Lucy Switchgear Arabia (LSA) provides the vision, strategy, direction,...
SA - Riyadh
December 23, 2024
Continual Evolution and Innovation: • Lead the ongoing assessment and innovation of tenancy delivery practices to enhance profitability, customer satisfaction, and operational efficiency. • Adapt and refine policies, procedures, guides, and tools to align with changing market demands and...
SA - Riyadh
December 8, 2024
At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site. •...
SA - Medina
December 7, 2024
Company Description • We are looking for an experienced Chief Concierge, who will play a vital role in overseeing the daily operations of the Concierge, bell desk, doormen, hotel transportation and valet parking team, filled with purpose in actions to contribute and deliver experiences that are...
SA - Riyadh
December 1, 2024
Tahaluf is rewriting the events playbook. • Its purpose is transformational, its DNA digital, and its ambition unprecedented. • Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: • by SQM, Attendance, Colleagues and...
SA - Riyadh
December 7, 2024
RIYADH BASED PROJECTS SENIOR ASSOCIATE 5 YRS+ • Brief • We are currently looking to recruit a Senior Associate with around 5yrs PQE or more to join the Projects team of Pinsent Masons LLP based in Riyadh. • Background • Pinsent Masons has four offices in the Middle East; Abu...
SA - Makkah Al Mukarramah
December 23, 2024
Job ID: • 24202606 | Jabal Omar Marriott Hotel MakkahView on Map: • Jabal Omar Marriott Hotel MakkahJOB SUMMARYFunctions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. • Manages the property's...
شركة مسارات الجود للخدمات التجارية
SA - Riyadh
December 16, 2024
Job Overview: • We are seeking a dedicated and professional Administration and Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional reception services, office management, managing customer inquiries, and supporting various aspects...
SA - Jeddah
December 18, 2024
We are seeking a highly skilled and detail-oriented Senior Accountant to join our finance team. • The ideal candidate will have a strong background in accounting principles, financial reporting, and compliance. • As a Senior Accountant, you will play a crucial role in maintaining our...