As a Customer Concierge, you are the face and voice of Blacklane.
You will play a key role in delivering exceptional customer service by embodying the company's core values in every interaction with our guests and chauffeurs worldwide.
The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.YOUR CHALLENGE:
Customer Service & Representation:
Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.Problem Solving & Escalation Management:
Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.Service Levels & Efficiency:
Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.Team Collaboration & Improvement Initiatives:
Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.Proactive Service Improvement:
Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.Quality Focus & Continuous Learning:
Maintain a strong focus on delivering a high-quality customer experience in every interaction.Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.ABOUT YOU:
Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms (phone, email, live chat).Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.A natural relationship builder who can deescalate difficult situations and build trust with customers.Highly organized, with strong multitasking abilities and attention to detail.Ability to work efficiently within a team environment while also managing individual tasks and side projects.A proactive attitude, always looking for ways to improve processes and customer outcomes.Flexibility to adapt to new tasks and changing priorities in a dynamic environment.
•
Receive real-time job alerts and never miss the right job again
SA - Riyadh
January 9, 2025
Location: Riyadh, Saudi Arabia • In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects...
SA - Medina
January 11, 2025
At Polaris Inc., we have fun doing what we love by driving change and innovation. • We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. • Our people make us who we are, and we create incredible...
SA - Ha'il
January 10, 2025
Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities,...
SA - Hanak
January 8, 2025
Hotel: • The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511 • InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories...
SA - Jeddah
December 7, 2024
Acino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust...
SA - Tabuk
December 7, 2024
Company Description • Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects...
SA - Jeddah
December 12, 2024
Company Description • Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects...
United Nations Volunteers UNV programme
SA - Riyadh
January 8, 2025
Mission and Objectives • Saudi Arabia has achieved remarkable progress in human development over the past three decades, including literacy at above 95%, increased life expectancy, and access to energy, even in remote rural communities. The Kingdom is a high-income country and is one of the...
SA - Riyadh
January 11, 2025
Senior Marketing ManagerCompany Description • Tahaluf is rewriting the events playbook. Its purpose is transformational, its DNA digital, and its ambition unprecedented. Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia:...
SA - Riyadh
January 4, 2025
Sofitel Riyadh Hotel & Convention Center: • A Symphony of French Elegance and Saudi Arabian Warmth • The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. • The hotel's commitment to personalized attention...
SA - Riyadh
January 1, 2025
Company DescriptionTahaluf is rewriting the events playbook. • Its purpose is transformational, its DNA digital, and its ambition unprecedented. • Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi Arabia: • by SQM,...
SA - Medina
January 11, 2025
Background Information • Board Advisors provide an excellent solution for ambitious businesses looking for growth, profitability, and stability. • Increasing numbers of senior level people are turning to a portfolio career, seeking to have more control over their lives and freedom from...
SA - Riyadh
January 1, 2025
Mott MacDonald is looking for a Senior Electrical Engineer to support ongoing water and wastewater treatment projects in the region. • Key responsibilities and duties are listed, but not limited to, the below: • Leading the development and checking of relevant electrical technical...
SA - Riyadh
January 9, 2025
Conference ProducerFull-timeCompany DescriptionTahaluf is rewriting the events playbook. • Its purpose is transformational, its DNA digital, and its ambition unprecedented. • Tahaluf is scaling to further increase its lead as the largest B2B Live and On Demand Events organiser in Saudi...
SA - Riyadh
January 11, 2025
Minimum Requirements • Bachelor's degree in accounting or equivalent; MBA is a plus. • CPA / CA / ACCA / CFA Certified. • 15+ years of progressive financial experience with the past 5 to 7 years in a very senior finance role. • Fluency in English Language. Arabic is an advantage....
SA - Makkah Al Mukarramah
December 29, 2024
Company Description • A Group Director of Sales leads and motivates sales teams to achieve sales goals and objectives. • Develop strategy, tactics, and sales plans and execute to achieve sales targets. • Develop customer relations, increase market share and sales revenue. •...
SA - Jeddah
January 10, 2025
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living...
SA - Jeddah
January 9, 2025
Company Description • Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects...
PricewaterhouseCoopers International
SA - Riyadh
January 9, 2025
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people...
SA - Riyadh
January 10, 2025
AtkinsRéalis are looking for an FM Head of Consultancy and Advisory in Riyadh, KSA. • SUMMARY • Responsible for implementation of Strategic Business Plans, establishing objectives, and managing performance while fostering a team approach to consistently improve the facility operations...
شركة مسارات الجود للخدمات التجارية
SA - Riyadh
January 11, 2025
Job Overview: • We are seeking a dedicated and professional Administration and Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional reception services, office management, managing customer inquiries, and supporting various aspects...
SA - Makkah Al Mukarramah
January 1, 2025
Job ID: • 24202606 | Jabal Omar Marriott Hotel MakkahView on Map: • Jabal Omar Marriott Hotel MakkahJOB SUMMARYFunctions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. • Manages the property's...
SA - Riyadh
January 9, 2025
- Job OverviewWe are seeking a highly motivated and experienced individual to join our team. • Those applying for this role should be dynamic , high performers with experience selling thought leadership event sponsorships for in person and virtual events. • The Sponsorship Account Manager...