BDC Customer Care Specialist

Serpentini Auto Group is looking for a Full-time BDC Customer Care Specialist to join our team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. This position responds to customer information requests and answers incoming sales calls, all in an effort to set an appointment for an in-store visit or to secure a vehicle before their visit! One evening AND every other weekend required
$38,000-$72,000 per year!
You will be utilizing calls, texts, and emails - So grammar and a comfort level with being on the phone is important.
ZERO Experience is ok - Great opportunity for a student or someone looking to supplement their full-time income.
Opportunity for advancement into other departments as our company INSISTS on home-grown talent!
Benefits

401(k) plan
Paid time off
Opportunities for advancement
Employee discounts

Responsibilities

Interact with customers to identify their individual needs and opportunities for new/used car sales presentations.
Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM.
Complete phone calls as assigned by the BDC Manager.
Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles.
Stay informed about new products, features, accessories, etc., and their benefits to customers.
Attend product and sales training as requested by BDC.
Attend sales meetings.
Maintain a professional appearance.

Qualifications

Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy.
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.

Serpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress-free car buying experience but an easy and enjoyable car ownership experience. When you join our team, you join the Serpentini family!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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