We are seeking an experienced automotive General Manager with a strong background in aftersales and operations, preferably with extensive experience in managing multi-regional teams. This role will be based in Jeddah, Saudi Arabia, and will oversee the aftersales operations. The ideal candidate will have a proven track record in driving operational excellence and customer satisfaction, alongside a deep understanding of the cultural and market dynamics.
The Role
Strategically manage and optimise aftersales operations, ensuring high standards of service quality and customer experience.
Develop, implement, and monitor aftersales strategies to drive profitability, enhance customer retention, and meet service KPIs.
Lead a multi-country team, fostering a culture of continuous improvement, accountability, and performance.
Drive operational efficiencies through the implementation of best practices and process improvements.
Oversee budget management, cost control, and resource allocation to meet business objectives and revenue targets.
Liaise with local teams and partners to ensure compliance with regional regulations and alignment with company policies.
Conduct regular performance reviews and provide mentorship to regional teams to maintain high levels of engagement and development.Ideal Candidate
Minimum of 10+ years in aftersales operations, with at least 5 years in a senior management role overseeing multiple regions.
Strong operational and strategic planning skills, with proven expertise in driving profitability and customer satisfaction in aftersales services.
A seasoned leader capable of managing cross-cultural teams and building collaborative partnerships across borders.
What's on Offer
Commensurate with experience, alongside a generous performance-based bonus.
Comprehensive assistance to make your transition to KSA seamless.
Opportunities to grow in a dynamic, multinational organisation that values innovation and leadership.
Be part of a global team, working with colleagues across diverse regions.Application
This role is ideal for a results-driven leader who has a thorough understanding of aftersales within the retail automotive industry. If you have a proven background in managing large-scale aftersales operations and are looking for an exciting challenge, we would love to hear from you.
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