Senior Production Support Engineer

Company descriptionPublicis Groupe is one of the largest advertising agency holding companies in the world as well as a global leader in the fields of marketing, communications, and digital transformation.
Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale.
We utilise the Power of One operating model to integrate and develop competencies that will create increasing business value for existing and future clients.
We are present in more than 100 countries and employ in excess of 90,000 professionals.
In Poland, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Zenith, Starcom and LiquidThread amongst others.
Publicis Re:
Sources is the backbone of Publicis Groupe, the world's most valuable agency group.
We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best:
innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:
Sources has grown to 5,000+ employees in over 66 countries.
We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management.OverviewWe are seeking a talented, ambitious Post Production Engineer, whose skills are focused primarily in post technology and workflow.
This individual will be responsible for installation, maintenance, and performance of systems, hardware and software, including high-performance computing workstations.
This position requires a thorough understanding of the post-production process for commercial, feature, and episodic workflows.
The ideal candidate must be extremely organized and will be expected to execute multiple projects in various stages of completion, simultaneously.Responsibilities:
Provide on-site software and hardware support to ensure uninterrupted work.Set up, move, monitor, and maintain equipment in editorial and exhibition suites for daily/weekly client sessions and rooms, ensuring creative workstations and rooms are in an optimal running state.Calibration of color critical video displays and theatrical projectors and audio monitoring according to internal standards and protocol.Assist Data I/O operators with troubleshooting data transfers and software/hardware related issues.Troubleshoot video and audio infrastructure within the facility as needed.Support troubleshooting Storage infrastructure SAN, NAS, and DAS installations as needed.Update, patch and build dailies/editorial/content mastering workstations as required on the Windows/MacOS/Linux platforms.Work together with local Tech Ops team to coordinate efficient handoffs and complete ongoing departmental projects.Document procedures and critical information in a comprehensive manner for the benefit of the entire technology team.Software license management and asset management.Other departmental duties, as required and assigned.Candidate will adopt and apply corporate rules and policies.Qualifications:
Min.
3 years of experience working in a support team.Bachelor's in Computer Science or comparable professional experience.Highly motivated, team-oriented, and excellent communication skills.Extensive knowledge of Windows and MacOS operating systems.Knowledge of PC and Apple hardware.Knowledge of graphic/production software (Adobe Creative Cloud, Maxon, etc.).Fluent Polish and English - both written and spoken is a must.Experience with video signal standards and related infrastructure.Professionalism, engagement, attention to detail, and pro-active approach to problem-solving, ability to prioritize.Cooperation with the IT departments.
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