Pepe Jeans / Customer Service Agent with High Level of French, Spanish & English

Who We AreCPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.Our ClientAWWG:
A Global Leader in FashionAWWG is a leading global fashion group, home to iconic brands like Pepe Jeans London, Hackett, and Façonnable.Pepe Jeans, renowned for its high-quality, stylish, and durable denim, has a rich heritage of innovation. Continuously adapting to evolving trends, Pepe Jeans designs clothing that resonates with the modern consumer.We are seeking exceptional individuals to join our team, embrace the unique spirit of our brands, and deliver an exceptional customer experience.What's your Mission?Deliver exceptional eCommerce Customer Support:
Provide outstanding support via phone, chat, and email.Foster positive customer relationships:
Create positive and engaging interactions with customers.Provide expert guidance:
Assist and guide customers with all necessary product and service information.Resolve customer issues effectively:
Respond empathetically to customer needs and effectively handle complaints and objections.Build strong relationships:
Cultivate and maintain positive relationships with customers, colleagues, and clients.Exceed performance expectations:
Meet and exceed personal and team performance targets, adhering to quality and compliance standards.Deepen product knowledge:
Gain a comprehensive understanding of client activity, campaigns, and product knowledge.Continuous professional development:
Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.RequirementsYour Experience, Our FutureFluency in French & English, Spanish:
Fluent in the three languages both spoken and written.Customer-centric focus:
Service-oriented with a strong drive to achieve and exceed customer service targets.Professional demeanour:
Calm and composed, able to handle challenging calls professionally.Growth mindset:
Open to feedback and eager to continuously improve performance.Organized and efficient:
Highly organized with the ability to prioritize workload effectively.Team player:
A natural team player who thrives in a supportive and collaborative environment.Passion for customer excellence:
Passionate about delivering and receiving exceptional customer service in every interaction.BenefitsYour Benefits PackageStart Date:
ASAPContract:
Temporary (3-months contract with 1-month probation period)Position:
Customer Service AgentHours:
39 hours per weekWork Schedule:
Monday to Friday from 9:
00am to 6:
00pm & one short daySalary:
€18,650.00 gross per yearPerformance Bonus:
€100 gross per month based on QA/Cases per hour targetEnd of Contract Bonus:
€300 gross by completing the 3-month contract without sanctions or unjustified absencesHolidays:
Paid Bank Holidays + 1 Extra Day in LieuWork Model:
Hybrid (4 days per month at the office)Training:
2 weeks of office based training from Monday to Friday, from 9:
00pmOffice Location:
Barcelona (La Sagrera)Additional Perks:
Career Growth:
Ongoing training and development.Well-being Support:
Confidential counselling and resources.Perks & Discounts:
Exclusive offers and rewards.Health Benefits:
Discounted health insurance.Skill Development:
LinkedIn learning and certifications.Referral Program:
Bring a friend and get a referral bonus.
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