Drug Program Customer Experience Partner Sales role

Sanofi
PL - Warszawa
January 17, 2025

Drug Program Customer Experience Partner (Sales role)
Apply locations: Warsaw
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: February 14, 2025 (28 days left to apply)
Job requisition id: R2778592

Work area: woj. wielkopolskie, woj. lubuskie, Łódź, woj. zachodnio-pomorskie
Job type: Permanent, Full-time

About the job
As a Drug Program Customer Experience Partner, your key purpose is to orchestrate all customer interactions using a diversity of messages and channels to deliver a superior customer experience to HCPs and inspire them to provide the best solution for patients within the Dupixent drug program.
We are an innovative global healthcare company with a focus on immunology. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using their personal know-how and the best of digital and artificial intelligence.
Main responsibilities:

Consistently achieve sales objectives (units, value, MS) of the promoted product portfolio in your area.
Act as a bridge between commercial and customer engagement (CE) functions.
Lead and develop health communities to best serve patients.
Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication.
Collaborate with Customer Engagement (CE) to tailor customer journeys that address needs and solve pain points.
Own and adapt communication with customers to meet their needs.
Work with CE, BOS, Marketing, and Medical teams to define a customer experience vision and contribute to long-term omni-channel strategy.
Implement and manage customized activation strategies across all channels to ensure optimal customer experience.

About you
Experience and knowledge:

Work experience in the pharmaceutical industry in a sales management position, preferably; experience in Immunology will be an asset.
Ability to manage commercial activities and experience in drug programs will be an asset.
Sales management knowledge.
Strategic analysis and planning.
Project management skills.
Interpersonal skills to negotiate, communicate, present, and persuade.
Collaboration skills.
Good analytical skills.
Ability to prioritize; ability to work on their own initiative and make quality decisions.
Driving license cat B and availability for frequent business trips (1/5 country).

Languages:

Good English language knowledge and skills (written and verbal).
Polish - Full professional proficiency.

Education: University degree (medical field would be an advantage), preferably an additional education in Business Management or Marketing field.
Why choose us?

Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs, and at least 14 weeks' gender-neutral parental leave.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
• LI-EUR
Discover our Code of Conduct, which serves as the moral compass that guides us when chasing the miracles of science to improve people's lives. Please ensure to have read this document before applying.
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Read the full job description and apply online on the recuiter's web-site

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