Customer Migration Analyst

We have an exciting opportunity for you to join our team as a Customer migration analyst.Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories.
We work every moment to deliver the most important package of someone's day.
Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers.
530,000 team members strong, we are as diverse as the world we serve.
We love what we do, and we do it well.
Join us and let's write our next chapter together.What you will be doing:
Customer segmentation to accelerate the migration of customers from TNT to FedEx - identifying eligible customers based on business value in the context of Integration activitiesAd-hoc and regular analysis, dashboard creation & maintenance and wider customer analysisAssisting the execution of customer migrations through data and analytical skillset, advising on data-driven conclusionsCommunicating with a wide range of stakeholders regarding project requirements, interpretation of data, and the development of recommendations based on findingsCollaboration with stakeholders across functions and countriesWorking in a team of analysts, regularly aligning on project requirements & process changesDevelopment & maintenance of core datasets used by the Analytics team across the projectIdentification and resolution of data issuesWorking with a wide range of data-sources - including liaising with SMEs to identify new data sourcesEvaluation of project performance, utilizing transactional data sources & survey resultsVisualization of analysis & evaluation results, including ad hoc reports and automated dashboardsWhat do you bring with you:
Comfortable working in a dynamic and fast-paced environmentStrong problem-solving skills - ability to locate the sources & create the processes required to answer questions and resolve issuesComfortable presenting analysis & results to varying audiencesKnowledge of data structures and the ability to enhance the data to be integrated across the businessWorking in a team with other analysts - aligning on data sources with continual improvement of the data infrastructureWork across multiple data sources e.g.
customer segmentations, operational data, IT dataStrong understanding of data validation, analysis, problem solving and error checking techniquesSoftware:
Strong knowledge of SQL, ideally with SAS Enterprise Guide experienceExcel expertVisualisation techniques & tools, ideally Spotfire & Power BIJira (desirable)What do we offer:
• Attractive compensation package• Training to get you started and on-the-job learning opportunities• Extensive learning resources to further develop your skills and knowledge• Tuition Assistance Program• Employee Assistance Program for you and your family in difficult life situations• Employee reduced-rate shipping• Great career opportunities• FedEx is one of the worlds most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community.
Feel good about where you work.
Choose your career path - we're ready to invest in your development.
Join FedEx.FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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