Customer Insights Researcher

Where your expertise is needed
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

What we're looking for
Responsibilities

Performs the process of research, from task acceptance until the delivery of final results:

participation in sociological research (qualitative and quantitative);
quantitative research skills using SPSS or similar statistics tools
carrying out planned sociological, customer & user experiences researches;
analysis of user metrics, customer behavior, and pain points;
analyzing the CX metrics of NPS, CES, and Churn Rate;
analysis and building of personas and customer portraits;
conducting research for the construction of CJM
independent proposal of conclusions and recommendations;
independent initiation & methodical design of research;

Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.
Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.

Requirements

A few years of experience in customer research or related field.
Strong understanding of customer research methodologies and tools.
Skill in conducting quantitative and qualitative research using SPSS or similar statistical tools and systems such as Qualtrics.
Ability to synthesize research findings into actionable insights and recommendations.
Conducting insight surveys, moderating usability tests and conducting workshops, analyzing demographics and customer churn, etc.
English - B2
Other EU languages an advantage
Master's degree with coursework in statistics, mathematics, social sciences, business, and/or economics

Perks at work

Competitive salaries based on your professional experience
Meals Allowance
Fast growing international company with stable employment
Annual vacation of 22 working days and 1 additional day off on your birthday
Healthcare Insurance
Mental Wellbeing Program - the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
Retail discounts of up to 75% on travel, technology, fashion and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
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