Quality Assurance Manager

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.
As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.
We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product.
We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.
We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.
We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide.
We are very proud of who we are and what we do.
And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
About the job
The Quality Manager is accountable to ensure compliance, alignment, and adequacy of the policies and procedures for Quality, Food Safety, and Sanitation within the plant.
Additionally, they will ensure requirements are met and exceeded for Regulatory standards, Barry Callebaut Policies, GFSI, and customer requirements.
Main responsibilities include:

Develop their team and build capability within the plant to ensure high performance across all Quality, Food Safety, and Hygiene metrics.
Manage audits, visits, and inspections from Customers, Certification bodies, Regulatory agencies, or corporate oversight at the plant.
Oversee the corrective and preventative (CAPA) actions coming from internal or external audits, and the plant daily management system.
Provide support to resolve customer complaints, complete RCA cycles, and ensure CAPA efficiency.
Lead food safety, ensuring the food safety plan is properly implemented and complied with.
Work closely with the operations team, R&D, and sales to support effective and efficient new product or site-to-site product transfers.
Establish and document standards for sanitation procedures while ensuring compliance.
Oversee local laboratory equipment and quality control material supply inventories.
Ensure appropriate, timely decisions on destination response for possible non-conformities or Quality/Food Safety issues.
Drive corrective actions for out-of-spec materials, performing RCA to identify the source and ensure no recurrence.
Establish a balanced scorecard with leading and lagging indicators to provide visibility of plant performance at all organization levels.
Lead the issue management team (integrate, train, and coordinate) according to Global guidelines.
Ensure the plant Document Management System (DMS) is used effectively and maintained with up-to-date control documents.
Ensure product labels are regularly reviewed and approved for quality and compliance.
Ensure product batches are released to customers only once operations, QC, and compliance reviews are completed.
Continuously develop a quality improvement plan as part of the site master plan to bring the plant to the highest performance.
Identify food safety investments and CAPEX requirements to comply with standards and improve food safety performance.
Lead food defense and vulnerability assessments and develop plans for the site.
Manage QA team planning:
budget and CAPEX (short, medium, and long term).
About you
Master's degree in Chemistry, Biology, Microbiology, or Food Science or equivalent (or engineering degree with 7 plus years in food quality assurance).
5+ years' experience in food safety, including formal HACCP training.
Knowledgeable in MS Office Suite, SAP Systems, and other applications.
Strong knowledge of food safety systems.
Understanding of processing and processing technologies - food or pharma industry preferred.
Change Manager seeking Continuous Improvement through people capabilities development.
Strong interpersonal and communication skills.
Good problem-solving abilities.
At Barry Callebaut, we are committed to Diversity & Inclusion.
United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced, and how we think.
We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential, and feel they belong.
• oneBC - Diverse People, Sustainable Growth.
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