A leading office services MNC offers a unique opportunity to an exceptional sales-driven business professional for the position of Sales Manager. The post is responsible for the overall running of the company's business centre profitably, while driving sales and operations. The Sales Manager will focus on generating new sales while growing and retaining existing customers by delivering exceptional customer service.
This role would suit someone from a hospitality or customer service industry background.
Responsibilities:
Sales/Marketing
Generates profitable new business through prospecting and enquiry handling within the local market to exceed set targets.
Drive and maximize service revenue through up-selling of variable services to new and existing customers.
Prospecting to generate leads through local companies, partnerships, and brokers.
Effectively manage leads and continuously update CRM throughout the sales process to close deals.
Operations/Financial Management
Accountability for Centre profitability, Centre performance, and the Centre's success through P&L management.
Drives revenue by effectively and consistently maximizing all service revenue.
Effectively manage the renewal process working to retain every customer at a profitable margin.
Maximize occupancy and profitability of the centre by proactively managing customers' expansion requirements.
Customer Service
With a focus on meeting Customer satisfaction and retention metrics, maintain and develop existing customer relationships.
Ensures the centre team is delivering exceptional customer service and that customer needs are handled effectively and efficiently.
Leadership
Responsible for recruiting, inducting, training, managing, motivating, leading, and developing a centre team.
Set clear performance expectations for each team member and hold them accountable for results.
Minimum Requirements:
Experienced in self-generation of new business leads coupled with excellent account management skills.
Proven ability to manage and motivate teams to consistently deliver high performance.
Customer service focused at all times with the ability to remain flexible and calm in high-pressure or continually changing situations.
Strong organizational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision.
Professional communication skills with a high success rate in building and maintaining business relationships.
Experienced in customer account management is highly desirable.
Experienced in previous P&L responsibility is highly desirable.
Thorough knowledge of MS Office: Word, Excel, PowerPoint, and Outlook.
Compensation
1,100 - 1,300 KWD + monthly bonus paid quarterly
Benefits
Excellent career progression
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