Service Desk Administrator IT Help Desk - Camp Buehring, Kuwait Secret Clearance Required

Five Rivers Services is looking for a Service Desk Administrator to work in Jahra, KW. To join our team of outstanding professionals, apply today!
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.

Responsibilities

Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
Assists the IMO with daily functions of computer, network and software management for the site and all users
Provides immediate response to all customers who come to the Service Desk. Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
Troubleshoots all other site authorized software with IMOs and users
Creates logon and email accounts using Microsoft Exchange Server and User Manager
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
Works within a small continuous improvement focused team
Tracks and documents work performed to allow accurate reporting of all Service Desk activities
Completes all tasks and assignments as requested by Supervisors and Management
Performs other duties and assignments as required

Qualifications

Must be a US citizen with an active Secret clearance, or higher level, security clearance
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver's Permit (IDP), valid U.S. driver's license, and the ability to successfully pass a police clearance check and medical qualifications
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver's Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver's license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19
Must be able to pass a detailed medical and dental exam
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
Must have a working knowledge of Microsoft Office software
Demonstrated strong customer service skills are mandatory
Excellent interpersonal skills are required
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
IAT Level I Baseline
CompTIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification
Computing Environment (CE)
CompTIA: Server+
Microsoft: 365 Certified: Modern Desktop Administrator Associate
Microsoft: MCSA: Windows 10
Microsoft: MCSA: Windows Server 2012
Microsoft: MCSA: Windows Server 2016
Microsoft: MCSE: Cloud Platform and Infrastructure
Microsoft: MCSE: Enterprise Devices and Apps
Microsoft: MCSE: Private Cloud 2012
Microsoft: MCSE: Server Infrastructure 2012
Microsoft: MCT: Certified IT Professional
Microsoft: MCT: Certified Systems Administrator
Microsoft: 365 Certified: Endpoint Administrator Associate
Microsoft: 365 Certified: Enterprise Administrator Expert
Microsoft: 365 Certified: Messaging Administrator Associate
Microsoft: 365 Certified: Security Administrator Associate
Microsoft: Certified: Azure Administrator Associate
Microsoft: Certified: Azure Database Administrator Associate
Microsoft: Certified: Azure Security Engineer Associate
Microsoft: Certified: Azure Solutions Architect Expert
Microsoft: Certified: Identity and Access Administrator Associate
Microsoft: Certified: Information Protection Administrator Associate
Microsoft: Certified: Security Operations Analyst Associate
Microsoft: MCSA: SQL 2016 Database Admin
Microsoft: MCSA: SQL 2016 Database BI Development
Microsoft: MCSA: SQL 2016 Database Dev
Microsoft: MCSE: Core Infrastructure
Microsoft: MCSE: Database Management and Analytics
Microsoft: MCSE: Productivity Solutions Expert

Pay Range

$26.58 Hourly
Benefits Description

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.
Job ID

2025-15284
Work Type

On-Site
Company Description

Work Where it Matters
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At FRS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
As an FRS employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
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