Presales Engineer

Job Responsibilities

Provide information & support to team members on significant market developments, changes & needs
Day-to-day Account Management & Coordination for Strategic Customers
Guide and assist team members in all activities including technical, financial, customer complaints, deal closing, etc.
Record & update business leads and qualify opportunities in CRM
Review & monitor Lead to order closing cycle time in CRM
Monitor Team Member sales performance using CRM & achievements
Avoid cancellations and resolve issues with clients
Prepare & review costing & bid sheet for tenders and review prices for corporate proposals/tenders
Ensure receiving approved contracts for services provided against email approvals & LPO basis
Provide technical guidance to team members on strategically selling approach
Identify potential & new market segments in Kuwait Market and assign to team members
Provide technical, commercial & administrative support to team members for closure of major deals
Review new tenders from Periodic Tender Journals & recommend for purchasing
Review all corporate proposals prepared by team members before submission to clients
Conduct periodic personal visits to strategic customers to introduce new services
Recommend discounts, promotions, demo accounts to corporate clients
Create, coordinate, and conduct meeting requests with Pre-sales Engineers & Customers and site visits with Pre-sales engineer / IT Staff
Conduct frequent follow-ups on prospects, negotiate and close deals, and submit proposals in a timely manner
Maintain relationships with existing clients by providing support, information, and guidance to ensure renewed business opportunities
Study & report Kuwait market share of the company & monitor competitors' growth and report to the AGM
Review and approve periodic Sales Pipeline reports in CRM from team members
Identify strategic building infrastructure for new/potential business opportunities
Conduct preliminary tender selection, review, and coordination with pre-sales engineers
Participate in tender/contract pre-qualification meetings with potential customers
Provide timely clarifications to tenders & contracts
Follow-up on tender & contract preparation
Process service cancellation requests in the system without undue delay
Follow-up on outstanding/pending commercial invoices for Strategic Customers
Prepare & submit business case study request to BD for new POP Node establishment
Identify service improvements or new services by identifying industry trends, market activities, and competitors
Communicate customer complaints received from customers to CRD
Maintain an up-to-date customer database
Submit management approved contracts to customers
Monitor & analyze revenue achievement from each of the established POP Nodes & report to CCO
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Prepare/Renew/Cancel POP Node contracts with Real Estate Owners & Service Contractors
Prepare reports by collecting, analyzing, and summarizing information
Review all failed SOs and try to renegotiate with customers
Review all the demo & rework SOs and process them for implementation
Skills

Bachelor's Degree in any related field or equivalent
Good business communication (both written and verbal)
Excellent MS Excel / Analytical Skills
Proficient with MS Office (Outlook, PPT, Word, Excel)
Creativity and independence
Ability to predict trends and analytics
Account management skills
Team spirit, excitement, and enthusiasm
Commercial awareness and acumen
Coaching and training the team
Strong communication skills
Team leadership skills
Good attitude
Interpersonal skills
Certifications: PM/ITIL/CISA/CCIE/MCSE/MCP/CCNP/CCNA/CCVP
4 - 8 years or more of experience in related industry and the same position or field
Bilingual preferred
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