Loyalty Operations Executive/Specialist:
The Loyalty Territory Specialist is responsible for executing all marketing and operational aspects of the Shukran loyalty programme for the given territory. This role involves ensuring the smooth execution of loyalty initiatives, coordination with brands, analyzing and reporting on campaign performance, and identifying opportunities for improvement for the region. The ideal candidate is detail-oriented, process driven, analytical, and passionate about enhancing customer experience through effective loyalty program management.
Key Responsibilities:
Oversee the day-to-day operations of the loyalty program within the territory
Ensure timely and accurate execution of program campaigns
Communicate to key stakeholders to develop and implement campaigns
Brief creative and operational teams to develop appropriate artwork and campaign setup
Manage territory loyalty initiatives
Manage Platinum and top tier customers and queries
Data Analysis:
Analyze loyalty program data to monitor performance metrics and customer engagement for territory
Provide insights and recommendations for loyalty activities within territory
Track and report on key performance indicators (KPIs).
Customer Engagement:
From insights and performance, develop strategies to increase customer participation and engagement.
Implement targeted campaigns to boost loyalty program membership and activity.
Drive deeper Platinum engagement with Shukran
Collaborate with marketing, IT, customer service, and finance teams.
Support loyalty program initiatives and resolve any operational issues.
Reporting:
Prepare regular reports on loyalty program territory performance.
Highlight key metrics and insights for senior management.
Compliance:
Ensure all loyalty program activities comply with relevant regulations of the territory and company policies.
Customer Support:
Address top tier customer inquiries and issues related to the loyalty program.
Ensure a positive customer experience.
Qualifications:
Diploma in Marketing, Business Administration, or a related field.
2-4 years of experience in loyalty program management, marketing operations, or a related field.
Loyalty marketing and programme coordination
Stakeholder management
Customer service expert
Customer experience specialist
Excellent verbal and written communication skills.
Effective collaboration with cross-functional teams.
High level of attention to detail and organizational skills.
Passion for enhancing customer experience and driving customer loyalty.
Ability to manage multiple projects simultaneously and meet deadlines.
Ability to communicate effectively with key stakeholders
Proactive approach to identifying and addressing operational challenges.
Ability to work collaboratively in a team environment.
Employment Type:
Full Time
Company Industry:
Retail
Department / Functional Area:
Marketing
Brand Management
Marketing Research
Digital Marketing
Keywords:
Marketing And Loyalty And Campaign
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