Unified Communications & Collaboration Engineer Senior

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Unified Communications & Collaboration (UCC) Engineer is a senior member and Subject Matter Expert (SME) of the IT team responsible for designing, implementing, and managing collaboration solutions within an organization. This role requires expertise in networking, unified communications, and collaboration technologies, with a focus on Cisco products and platforms. The UCC Engineer plays a critical role in optimizing communication and collaboration processes to enhance productivity and drive business success. Program: OMDAC-SWACA
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.

Responsibilities

Description:
Collaborate with stakeholders to design and architect collaboration solutions tailored to the organization's needs. This includes assessing requirements, evaluating technology options, and designing solutions that align with business objectives.
Implement collaboration solutions, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco Webex, and other Cisco collaboration products. Configure, deploy, and integrate these solutions to create a seamless communication environment.
Manage and administer Cisco collaboration platforms and infrastructure, including installation, configuration, maintenance, and troubleshooting. Ensure that these platforms are secure, reliable, and scalable to support the organization's needs.
Integrate Cisco collaboration solutions with other systems and applications used within the organization, such as email systems, CRM platforms, and business applications. Implement integrations to streamline workflows and improve user experience.
Optimize Quality of Service (QoS) for voice and video traffic to ensure optimal performance and user experience. Implement QoS policies, monitor network performance, and troubleshoot issues to maintain high-quality communication services.
Ensure that Cisco collaboration solutions adhere to security best practices and compliance requirements. Implement security measures to protect sensitive information and mitigate security risks, such as encryption, access controls, and threat detection.
Provide training and support to users on how to effectively use Cisco collaboration solutions. Develop documentation, conduct training sessions, and provide ongoing support to ensure that users can leverage the full capabilities of the collaboration platforms.
Manage and maintain the Tier 1 Cisco Call Managers, Presence, Unity servers, Session Boarder Controllers (SBC), Session Management Edition (SME) and additional equipment, if applicable, on all networks.
Collaborate with all sections within the Network Operations Centers (NOC) to ensure that VoIP traffic does not interfere with or hinder network data traffic.
Provides expert technical support and guidance to the customer for existing and expanding VoIP networks, services, system upgrades, and equipment purchases.
Monitors and identifies capacity, quality, and performance issues for VoIP & VTC traffic to ensure continued, uninterrupted operation of telephony systems.
Perform regular system maintenance in support of IAVA vulnerabilities and CCRI compliance.
Create and track network issues/requests using the ServiceNow ticketing system.
Create, update, and maintain detailed network diagrams.
Additional duties as assigned by leadership.

Qualifications

Education / Certifications:

One-year related experience can be substituted for one year of education if the degree is required.

This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
The authorized certifications for this job title are listed as follows:

IAT Level: IAT III
Baseline:

Cisco CCNP: Security ( cannot be used as a dual qualifier )
CompTIA CASP ce
ISACA CISA
ISC2 CISSP ( or Associate )
GIAC GCED
GIAC GCIH

Computing Environment:

Cisco CCNP: Collaboration
Cisco CCNP: Enterprise
Cisco CCIE: Enterprise Infrastructure
Cisco CCIE: Collaboration

Experience:

One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.

Minimum of ten years of experience in administrative, technical work, which demonstrated the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management information systems.
The UCC Engineer should have hands-on experience in VoIP technologies in medium to large environments.
Familiarity with cloud-based collaboration solutions and services, such as Cisco Webex Calling or Cisco Webex Teams.

Skills & Technology Used:

Ability to verify that all systems under the direct control of RCC-SWA are properly configured in accordance with the NETCOM, RCC-SWA and DISA STIG configuration policies.
Ability to manage asset documentation for accreditation and authorization.
Ability to assess networking requirements and provide solutions.
Ability to make accurate and independent decisions under pressure.
Ability to successfully execute many complex tasks simultaneously.
Expert ability to troubleshoot infrastructure equipment.
Excellent organizational, interpersonal, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
Ability to successfully execute many complex tasks simultaneously across departmental boundaries.
Experience with a customer service-oriented company

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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