Account Executive

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

Founded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, Switzerland, UK and also. in Germany and France!

With more than 200 team members and 2. 8k Travel Coordinators, we are a community of travelers, united by their love for travel, adventure, and discovering faraway lands and cultures. We bring together small groups of like-minded millennials and send them on life-changing experiences to 300+ destinations all over the globe.
We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry.

ABOUT THE ROLE

JOB TITLE: Account Executive

LOCATION: Milan (hybrid 3 days/week)

TYPE OF CONTRACT: Fixed term of a year to start with

SALARY RANGE: 24-26K

Position Overview:

WeRoad is seeking an Account Executive to join our dynamic Product Development Team, the engine behind testing and launching new itineraries and innovative projects.

As Account Executive, you will be responsible for pre-tour and live tour operations, ensuring everything is prepared to deliver unique, best-in-class travel experiences for our WeRoaders. You'll manage and book services in the destination, prepare and upload relevant documentation, and oversee live tour operations related to the product development portfolio.

The ideal candidate will excel in a fast-paced environment, showing speed, adaptability, creativity and accuracy. He should be comfortable handling pressure and processing continuous, varied inputs, all while maintaining a focus on delivering exceptional experiences.

What you'll do:

• Book the services of our pioneer tours (hotels, transportation, activities,. )

• Plan and manage departure dates for itineraries across different markets

• Work cross-functionally with the sales team, monitor tours and trip fill, and optimize allotments through requesting additional seats and tours

• Ensure smooth pre-planning of upcoming departures by preparing customer documentation and information (passport, id cards, drivers licenses)

• Manage confirmation or cancellation of tours with our partners

• Check claims/expenses, and investigate discrepancies between supplier invoices and budget

• Live tour issue resolution (issues with customers or supplier that needs action)

• Ensure information accuracy on all platforms including our website and travel diaries

• Other tasks that support smooth day to day operations of our products

What we're looking for:

• 1-2 years of experience in a similar role, previous experience as a tour leader would be a plus

• Strong verbal and written communication skills in English

• Ability to work some evening and weekend shifts (rotates with the rest of the team)

• Proven ability to handle multiple priorities simultaneously

• Highly organized with ability to work in a fast paced environment

• Great attention to detail

• Quick and independent learner

• Computer literate, can use GoogleSheets

• A sharp mind, able to quickly understand and adapt to new challenges

• Resilience and resourcefulness: you don't stop at the first obstacle and keep pushing for the best solution

• Creative thinking: you naturally think outside the box and find innovative ways to tackle problems

You will love working at WeRoad if:

• You are ambitious, want to build and be part of something huge, growing faster than you thought possible

• You love travel and want to join a young, smart, and fun team of people who love it, too

• You prefer adventure instead of daily routine and love working in a fast-paced, dynamic environment

• You are an entrepreneur at heart and a self-starter and aren't afraid to take on a lot of responsibility, right from the start

• You welcome feedback and see mistakes as stepping stones to success

SELECT What we can offer:

• A free WeRoad trip every year to the destination of your choice. You didn't think we'd leave you hanging, did we? Become one of our Travel Coordinators and you could go abroad even more often.

• A great workspace. You will be working in our HQ in Milan, our very own coworking space called "C30" which embodies our company culture. There you'll find an open space layout, a fully equipped kitchen, an area for relaxing, table football, a company library, and a Tibetan bridge (yes. we're serious!).

• Opportunities to learn and build your network. Join the training program of our holding company, OneDay, and participate in the many meetups and events we host at our HQ or local offices to have fun and share knowledge with other people in the industry. In addition, we invest in training our employees, both on an individual basis but also as a team.

• Best-in-class benefits. We have a generous paternity and maternity leave policy and give a bonus to newlyweds and new parents!

• Unlimited Holiday. You are the master of your own time. We have an unlimited holiday policy and encourage each employee to be their own entrepreneur. We also have a tradition that everyone takes at least a half-day off on their birthday.

• Fun! We schedule regular team-building events throughout the year and provide plenty of opportunities to meet our Travel Coordinators and WeRoaders.

• Hybrid working. Remote and flexible working, and we support you to work from your destination of choice up to 1 month per year.

Ready to apply?

The selection process will consist of:

• introductory call with P&C

• technical and background-based interview with Hiring Manager

• business case

• business case review with key stakeholders

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send us your application regardless.