Technical Support Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

About the job you’re considering
As a Support Analyst focused on Lab Execution Systems, you will be responsible for providing technical support and troubleshooting expertise to our internal teams. You will assist in the deployment, maintenance, and optimization of various lab systems, including LabX, Chromeleon, and Empower. This position requires in-depth knowledge of laboratory environments, system configurations, and hands-on experience in supporting and improving these systems.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role
Provide technical support for laboratory execution systems (LabX, Chromeleon, Empower) to users across the organization.
Troubleshoot system issues, diagnose root causes, and work with stakeholders to resolve problems promptly.
Assist in the implementation, configuration, and integration of lab execution systems within a diverse lab environment.
Work closely with the IT and operations teams to ensure systems are running smoothly and efficiently.
Perform system upgrades, patches, and maintenance as required.
Create and maintain documentation related to system processes, troubleshooting guides, and training materials.
Assist with system training for new users, ensuring best practices are followed.
Collaborate with external vendors for escalated technical issues when necessary.
Monitor system performance and suggest improvements to enhance efficiency.
You can bring your whole self to work. At Capgemini equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. We have a number of networks you can join, including our Women in Engineering employee network group. These networks support our community every day.

Your skills and experience
Required Qualifications:
• 5+ years of hands-on experience with lab execution systems such as LabX, Chromeleon, and Empower.
• Strong knowledge of laboratory operations and the integration of laboratory systems into research workflows.
• Experience providing technical support and troubleshooting in a fast-paced environment.
• Familiarity with system configurations, data integrity, and validation procedures within lab systems.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
• Ability to work both independently and as part of a collaborative team.
• Strong problem-solving and analytical skills.

Preferred Qualifications:
• Experience with other lab systems or data management tools.
• Knowledge of laboratory automation or process control systems.
• Familiarity with compliance standards such as GxP, 21 CFR Part 11, and ISO regulations.

Don’t meet every single requirements? Studies have shown women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the job description, we encourage you to apply anyway.

Your security clearance
To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks.
There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.
There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion