Service Engineer

Johnson Controls
GB - Midlands
January 13, 2025

Key Accountabilities: Main areas of responsibility:

Role Overview:

To be responsible for maintaining the strong relationships we already have with our blue chip customers and the maintenance/servicing of their CCTV and Access Control; there may even be some installation/ commissioning work too on occasion. This role will involve visiting customer sites and requires the successful applicant to be customer focused at all times. The individual must be prepared to work as part of a team, be able to interact with colleagues, clients and other trades in a professional and tactful manner and in doing so present a positive image of the Company. The Security Engineer will report into the Local Service Supervisor and will involve close liaison with the Customer Service Manager. Most importantly this new team member will want to improve their skills, want to be trained on new and existing Enterprise solutions and want to develop a career.

Main Responsibilities:

Managing all paperwork
Ensure customer expectations are met
Managing workload
Quality Management
Achieving company KPI's for attendance, in line with the clients SLA
Teamwork and collaboration
Problem solving
Customer service
Ensure that guidelines and standards of work expected by Vindex Systems are understood and met
Always maintain a professional appearance and manner, consistent with client and company expectations, and in doing so help to promote the image of the Company.
Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.
Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, Expense Claims and Site Reports)
Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.

Contacts

External

Customers
Suppliers
Contractors

Internal

Service Delivery Manager
Service desk
Other internal departments

Qualifications:

CCure and Genetec are not essential but strongly preferred; but if you have worked on other Enterprise level systems and can show us you have the apti

tude to learn then we would invest in all the training you would need.

Experience:

At least three years' experience working in a similar role working on Enterprise level systems.

Skills:

Experience of working within the Security/CCTV/Access Control sector
Analytical and Diagnostic Skills
Planning
Communication, both verbal and written
Time keeping
Flexible approach to work and be prepared to work extra hours as and when required, including occasional out of hours/weekend call outs.
Experience with CCure, Genetec, VideoEdge, Victor, Synectics, Lenel an advantage
Willing to help and contribute to the success of the Company at all times.
Commitment to delivering excellent customer service.
Desire to share knowledge within a team environment.
Being self-motivated and confident
Being practical and highly adaptable
Team player, but willing to accept responsibility
Co-operative and helpful at all times

Read the full job description and apply online on the recuiter's web-site

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