Welcome & Service Assistant

We're looking for people who want to work as part of our passionate Herefordshire Welcome teams as Welcome & Service Assistants. You'll play a core part in providing fantastic customer service, great welcome for visitors and helps us grow support for the work we do at our places in Herefordshire.

Salary: £11. 64 an hour

Duration: Fixed Term Contract for 1 year

Hours: This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We'd give you as much notice of this as possible.

Shift patterns vary throughout the year with more hours available in spring and summer months. You will work anywhere between 1-4 days a week. Typical shift times in peak season would be 8. 30am-3pm or 9. 30am-4. 30pm. In winter months this would be shorter shifts. This can involve a little occasional loan working, and often working with a volunteer to help.

Interview date: 29th and 30th January, taking place at Berrington Hall

For this role, you'll need to complete our online assessment instead of using a C. V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager or Assistant Welcome Manager, and working as a part of the Growing Support team in Herefordshire, led by the Visitor Operations and Experience Manager, you will have lots of opportunity to work with and for other people. Our visitors are at the heart of what we do and we want everyone to feel welcome at our places, and we need your help as a Welcome and Service Assistant to do that.

You would be working at Berrington Hall and Brockhampton Estate, you would be based at one of these but also have the opportunity to work at our other places periodically.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to posters and signs around the property.

We would love to hear from you, if this sounds like you.

Who we're looking for

We'd love to hear from you if you are:
Customer focused with an understanding of the importance of great service
A team player, but also can work on your own initiative
Well organised and adaptable
Willing to learn new skills
Have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places

to find out moreabout the benefits we offer to support you.

Closing Date: 26 January 2025

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i. e. due to technical difficulties, please call us on 0*** or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0*** or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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