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▶️ Customer Success Manager (Advanced Manufacturing Scale-Up)◀️

Base location:
Bristol + Travel

Are you passionate about delivering exceptional customer experiences while working at the cutting edge of advanced manufacturing? This is your chance to join an innovative robotics scale-up as they embark on a significant growth journey.

As Customer Success Manager, you'll play a pivotal role in ensuring the seamless integration of cutting-edge manufacturing machines into the workflows of leading names across aerospace, automotive, and defence. You'll be the bridge between proof-of-concept stages and full-scale production, helping customers unlock the full potential of these transformative technologies.

Responsibilities:

  • Champion Customer Success:
    Build and maintain key relationships throughout the buying process, from prototyping and validation to production.
  • Expand Services:
    Identify growth opportunities within existing accounts and help drive additional value for customers.
  • Collaborate with Stakeholders:
    Act as the main point of contact for customers, managing their projects and ensuring smooth implementation of products.
  • Lead the Way:
    As the company grows, take ownership of building and leading a small but mighty customer success team.

Experience:

  • Proven Account Management Expertise:
    Demonstrated experience in managing and developing customer relationships, ideally within technical or manufacturing sectors.
  • Technical Acumen:
    Confidence working with technical stakeholders to define and meet requirements.
  • Service Delivery Experience:
    Background in customer success or service delivery for physical products.
  • Domain Knowledge (Preferred):
    Familiarity with manufacturing processes or related fields.
  • Willingness to Travel:
    Engage directly with customers on-site to build strong, lasting relationships.
  • Leadership Ambition:
    Eagerness to grow with the business and develop a high-performing customer success team.

Why Join Us:

This is a rare opportunity to get in at the ground level of a fast-scaling business revolutionising manufacturing. You'll work with industry-leading clients and be part of a forward-thinking team committed to delivering world-class customer experiences.

#CustomerSuccess #AdvancedManufacturing #Robotics

Read the full job description and apply online on the recuiter's web-site

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