Subject Matter Expert Product Expert

Revolut
ES - Madrid - Madrid
November 5, 2024

About RevolutPeople deserve more from their money.
More visibility, more control, and more freedom.
Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 45+ million customers get more from their money every day.As we continue our lightning-fast growth,‌ 2 things are essential to our success:
our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleOur Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers.
We're also internal customer champions, working with product teams to ensure users stay at the forefront of everything Revolut does.We are looking for a Subject Matter Product Expert with a Customer Support background.If you agree that ultimate user satisfaction is the leading growing force of business, keep reading.If you are ready to put your experience and ideas into practise to improve products and services, keep reading.If you're ready to join us in delivering WOW to our customers - let's get in touch What you'll be doingProviding technical support.
Being the first-line support and assisting customers with troubleshooting and resolving issuesTesting and diagnosing bugs.
Replicating customer-reported issues and assisting in diagnosing bugs in the software or hardwareEscalating issues.
Escalate complex technical issues to the product engineering team in a structured manner by gathering all relevant information from the customer.Training and Onboarding.
Helping new customers understand and utilise the products and system efficiently.Documenting solutions.
Maintaining and updating knowledge base articles, FAQs, user guides, and training materials for internal and external use.Collaborating.
Having the ability to work closely with stakeholders to gather insights and knowledge, ensuring a deep understanding of system requirements and customer needs.Analysing customer-reported issues and proposing innovative solutions based on data insights.What you'll needFluency in English1+ year background of working in SupportA collaborative mindset, able to work seamlessly with cross-functional teams and stakeholdersEmpathy, and love for helping peopleThe ability to handle difficult customers and stressful situations calmly.Attention to detail and the ability to handle complex issues with accuracyNice to havePrevious experience in a position as a Subject Matter Expert and/or the first-line support representativeBuilding a global financial super app isn't enough.
Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.
We're not just doing this because it's the right thing to do.
We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.
That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

IPTV/OTT Video Engineering Lead

EPAM Systems

ES - Madrid - Madrid - Madrid
November 3, 2024

Do you have a strong background in IPTV/OTT video industry and wide experience leading technical teams? Are you an open-minded professional with good English skills? If it sounds like you, this could be the perfect opportunity to join EPAM as IPTV/OTT Video Engineering Lead.Our teams work in highly...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now