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Customer Support Agent

We are a global company with a presence in over 30 countries, offering multilingual support in various languages. We focus on customer service, sales, and technical support solutions for clients worldwide. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work.

Our client is a leading brand in the hygiene, health, and nutrition industry, known for their commitment to protecting and nurturing the world. As a Customer Support Agent, you will handle customer queries over the telephone, email, and social media, striving for first-contact resolution.

We are passionate about customer support, proactive in problem-solving, and believe in achieving together through strong teamwork.

Responsibilities:

  • Answer product information requests and resolve queries in a skillful and professional way.
  • Analyse customer problems and offer individual solutions.
  • Offer an omnichannel service to customers via telephone, email, and social media.
  • Develop a sound understanding of the client's products and services.
  • Embody company values and act as a brand ambassador.
Requirements:
Required skills and experience:
  • Afluent level of French with exceptional grammar and spelling skills.
  • High level of English (written and spoken).
  • Passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • Professional outlook and proactive approach to problem-solving.
Benefits:
We offer:
  • Start date: ASAP
  • Contract: Temporary (3-month contract with 1-month probation period)
  • Full-time (39 hours/week)
  • Working days/Hours: Monday to Friday from 9:00am to 6:00pm and one short day
  • Salary: €17,537.76 gross per year
  • Holidays: 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Working from home: Anywhere in Spain
  • Training: 2 weeks of training from Monday to Friday from 9:00am to 6:00pm
  • Office location: Barcelona (La Sagrera)
Additional benefits:
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program
  • Employee Benefits Club
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program
  • Access to LinkedIn specialised training & courses

Read the full job description and apply online on the recuiter's web-site

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