Über uns:
Ausgezeichneter Kundenservice ist seit jeher unsere Leidenschaft - mit dem Zusammenschluss von Competence Call Center und TELUS Digital im Jahr 2020 sind wir den nächsten Schritt gegangen.
Nun bieten wir international mit über 75.000 Teammitglieder den Kundenservice auf höchstem Niveau in über 50 Sprachen an - und das für weltweit agierende und angesehene Partner wie Google, Fitbit, Airbnb und Riot.
Möchtest du dich beruflich weiterentwickeln und größere Verantwortung in einem spannenden Umfeld und einem dynamisch wachsenden Unternehmen übernehmen? Dann schließ dich unserem Team in Leipzig an und helfe uns, hervorragende Dienstleistungsstandards zu gewährleisten und gleichzeitig etwas in der Welt zu bewirken.
Was wir bieten:
1.000€ Willkommensbonus (500€ nach dem Training und 500€ nach der Probezeit) 25 Tage Urlaub im Jahr Branchenüberdurchschnittlicher Stundenlohn von 15€ und vollbezahlte Einarbeitungszeit + Zuschläge Arbeiten in einem dynamischen und multikulturellen Team mit flachen Hierarchien und einer Duz-Kultur am Arbeitsplatz Aufstiegschancen in einem international wachsenden Unternehmen Tolles Büro mit offenen Loft-Konzept in Leipzig Positives internationales Arbeitsumfeld Gemütliche Freizeitbereiche und Möglichkeiten zur Teilnahme an verschiedenen Aktivitäten wie Yoga oder Meditation Kostenlose Getränke und regelmäßige Obstlieferungen für einen gesunden Lebensstil Attraktives Bonusprogramm für Mitarbeiterempfehlungen Abwechslungsreiche und spannende Tätigkeiten Flexible Planung der Arbeitszeiten möglich Unser eigenes Wellness Team das sich um dein Wohlbefinden kümmert Spezifische Verantwortlichkeiten:
Überprüfung von Videos, Beiträgen, Kommentaren, Bewertungen, Fotos und Live-Streaming-Inhalten gemäß den Richtlinien, Arbeitsabläufen und Zielen des sozialen Netzwerks.
Dabei kann es sich um grafische, explizite, profane oder anderweitig sensible Inhalte handeln Sicherstellung eines hohen Standards an Genauigkeit und Qualität bei der Erfüllung der Aufgaben Kontinuierliche Aktualisierung und Umsetzung interner Richtlinien, um den Vorgaben gerecht zu werden Ergänzung korrekter Metadaten/Tags zu Inhalten und Weiterleitung potenzieller Risiken an die zuständigen Teams Einbringen von Vorschlägen zur Verbesserung der Effizienz und Arbeitsabläufe Erkennen und Analysieren von Mustern zur proaktiven Identifikation potenzieller Risiken Zusammenarbeit mit funktionsübergreifenden Teams, um einheitliche Prüfstandards sicherzustellen und Fälle bei Bedarf zu eskalieren Teilnahme an regelmäßigen Schulungen, um über Plattformänderungen, Trends und bewährte Moderationspraktiken informiert zu bleiben Erforderliche Erfahrungen, Fähigkeiten und Kompetenzen:
Technisches Verständnis:
Grundkenntnisse im Umgang mit Computern und ein solides Verständnis von Social-Media-Plattformen Selbstmanagement & Anpassungsfähigkeit:
Hohes Maß an Eigenverantwortung und die Fähigkeit, schnell zu lernen und sich an wechselnde Verfahren anzupassen Emotionale Intelligenz & Resilienz:
Fähigkeit, mit Belastung und emotional anspruchsvollen Inhalten umzugehen, einschließlich Stressmanagement und Emotionsregulation Objektivität & Unvoreingenommenheit:
Fähigkeit, Aufgaben frei von persönlichen Vorurteilen zu erfüllen und gleichzeitig Verhaltensmuster zu erkennen, um fundierte Entscheidungen zu treffen Aufmerksamkeit für Details:
Präzise Arbeitsweise und strikte Einhaltung von Verfahren und Richtlinien Kritisches Denken:
Fähigkeit, proaktive und fundierte Entscheidungen zu treffen, auch in herausfordernden Situationen Teamfähigkeit:
Proaktive, kooperative Haltung und die Fähigkeit, effektiv in einem dynamischen Team zu arbeiten Professionalität:
Kompetenter Umgang mit verschiedenen Persönlichkeiten und Förderung einer positiven Teamdynamik Vorerfahrung:
Erfahrung in der Community-Moderation ist ein Pluspunkt Hinweis:
Es wird erwartet, dass Teammitglieder während der gesamten Arbeitszeit, einschließlich der Ausbildungsphase, vor Ort in Leipzig tätig sind.
Erforderliche Qualifikationen:
Abgeschlossene Schulausbildung (z.
B.
Abitur oder vergleichbar) Fähigkeit, sensible Informationen zu verarbeiten Fließende Beherrschung der Sprache Deutsch, sowie Englischkenntnisse auf mindestens B2-Niveau Gute Kenntnisse der Popkultur, aktueller Ereignisse und kultureller Besonderheiten des Marktes/der Märkte, in denen du tätig sein wirst Bereitschaft, eine bis zu vierwöchige Vollzeitschulung zu absolvieren
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Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and...
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Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and...
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Thank you for your interest in working for our Company. • Recruiting the right talent is crucial to our goals. • On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. • We are still in the process of updating our Careers Page and...
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Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant...
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