Position: Customer Success Manager
Location: Canada (Remote)
Job Type: 6 months initial contract with potential for extension
Hours: Monday to Friday, 9 a.m. to 5 p.m.
We are seeking a Customer Success Manager to lead relationship strategies for a portfolio of strategic retail partners, driving retention, productivity, and loyalty across e-commerce SaaS and API services.
This role combines strategic thinking, technical expertise, and exceptional communication skills to ensure partner success and strengthen relationships
Responsibilities:
- Build and execute strategies to enhance partner retention and loyalty.
- Collaborate with internal teams for upselling, cross-selling, and renewals.
- Serve as a subject matter expert on enterprise offerings
- Deliver partner-facing presentations and product demonstrations.
- Analyze data to extract business insights and inform strategies.
- Manage internal and external stakeholders at all levels, addressing challenges and implementing solutions.
Requirements:
- 5+ years of Customer Success with a focus on enterprise and SaaS.
- Strong project/program management skills.
- Excellent communication and problem-solving abilities.
- Technical acumen to articulate enterprise capabilities.
- Comfort with data analysis and ambiguity in a fast-paced environment.
- Proven stakeholder management and leadership presentation skills.
:
To apply, please forward a polished resume to Angelica Stewart at angelica.stewart@quantum.ca.
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