Position: Customer Success Manager
Location: Canada (Remote)
Job Type: 6 months initial contract with potential for extension
Hours: Monday to Friday, 9 a.m. to 5 p.m.
We are seeking a Customer Success Manager to lead relationship strategies for a portfolio of strategic retail partners, driving retention, productivity, and loyalty across e-commerce SaaS and API services.
This role combines strategic thinking, technical expertise, and exceptional communication skills to ensure partner success and strengthen relationships
Responsibilities:
- Build and execute strategies to enhance partner retention and loyalty.
- Collaborate with internal teams for upselling, cross-selling, and renewals.
- Serve as a subject matter expert on enterprise offerings
- Deliver partner-facing presentations and product demonstrations.
- Analyze data to extract business insights and inform strategies.
- Manage internal and external stakeholders at all levels, addressing challenges and implementing solutions.
Requirements:
- 5+ years of Customer Success with a focus on enterprise and SaaS.
- Strong project/program management skills.
- Excellent communication and problem-solving abilities.
- Technical acumen to articulate enterprise capabilities.
- Comfort with data analysis and ambiguity in a fast-paced environment.
- Proven stakeholder management and leadership presentation skills.
:
To apply, please forward a polished resume to Angelica Stewart at angelica.stewart@quantum.ca.
REFER AND EARN A $50 GIFT CARD! For more details, click here.
OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
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