Premier Technical Support Specialist - Bilingual English/French

Lenovo
CA - Newfoundland and Labrador - Morrisville
November 9, 2024
IT

We are Lenovo.
We do what we say.
We own what we do.
We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

As a Premier Technical Support Specialist, you will assist customers in resolving technical issues beyond the standard level one support most provide.
You will be responsible for providing exceptional technical support to Lenovo's enterprise customers.
You will provide support via email and phone by accurately diagnosing reported problems within our client's product environment (notebooks, desktops, and tablets), and are also responsible for dispatching parts and service to customer sites as needed.

This position will be a full-time supplemental for the first 3-6 months.
During this time, the management team will evaluate your performance.
Once you have completed the term, you will be evaluated by the management team and a decision will be made on if you will move forward into a full-time regular position.

Job Responsibilities:

Technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.

Basic Requirements:

Fluent in French
Degree in Computer Science, Information Technology, or related field; or equivalent experience
2+ years of experience in a client technical support or customer-facing technical role
2+ years of experience troubleshooting hardware and software technical issues
1+ years of experience working with an IT ticketing system

Preferred Requirements:

MCSE, MCP, CCNA, or TAFE certifications
Ability to work effectively in a fast-paced, dynamic environment.
Experience with Windows OS, Workstations, or RAID storage arrays
Ability to learn quickly with a proven record of learning new and challenging technologies.
Experience working in a call center type of environment.
Excellent communication, interpersonal, and critical thinking skills.

If you have a passion for technology and customer support, we encourage you to apply for this exciting opportunity as a Premier Technical Support Specialist within our Solutions and Service Group at Lenovo!

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Read the full job description and apply online on the recuiter's web-site

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