In-office- Bilingual Claims Service Representative, Full-Time , ON

ClaimsPro LP
CA - Mississauga
January 5, 2025
Management

In-office- Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

Company: ClaimsPro LP

Role Summary

Provide front-line quality customer service and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part in a phone queue primarily receiving inbound calls, though some outbound call follow-up is required. All calls require documentation and data entry for claims creation and follow-up.

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5-hour shifts.

Competencies required to succeed

Professional demeanor and strong customer service skills
Superior communication skills both written and verbal
Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals at all levels within the organization
Ability to work well under pressure and maintain composure in a fast-paced and changing environment
Reliable and punctual
Ability to work independently with minimum supervision
Ability to use good judgment and hit the ground running
Previous insurance experience is a definite asset as are CIP courses or a willingness to take
CIP courses through the Insurance Institute

Responsibilities

Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement.
Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
As applicable, manage and distribute incoming email communication from seven zonal email boxes.
Identify the immediate needs and requirements of incoming new losses - is it immediate and high priority.
Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
Provide administrative support and assistance when required.
Generate ad-hoc statistical reports as required.
Support process improvements and share these with management.
Follow up with external insurers/adjusters regarding claim number and reserves.

Education, knowledge and experience required

Post-secondary education
Insurance industry experience/exposure preferred
Minimum 1 year of experience in a customer service/support role required
Previous experience working in a call center environment or on a queue preferred
Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
Strong computer skills with an aptitude/ability to learn new software/databases
Bilingual in English and French is required

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Read the full job description and apply online on the recuiter's web-site

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In-office- Bilingual Claims Service Representative, Full-Time (Mississauga, ON)

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