Senior Business Insights Analyst

Senior Business Insights Analyst
Work Location: Markham, Ontario, Canada
Hours: 37.5
Line of Business: Analytics, Insights, & Artificial Intelligence
Pay Details: $76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Fraud Management

Accountable for fraud loss targets and the customer experience
Reviews daily fraud attacks to create segmentation and develop/implement fraud strategies while balancing the impact to the operational teams and customer experience
Strategizes on adjustments to shifting network rules, liability requirements or other exogenous factors
Owns the strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, FIQM, DPS, VCas, Avant, Experian, Transunion), in alignment with the Change Management protocols
Supports case valuation and prioritization to optimize fraud management
Are a subject matter expert on the end-to-end operational process, transaction liability and regulatory requirements
Provide ad-hoc analysis to support decision-making at the executive level
Design champion / challenger strategies that lead to ongoing learning and improvement
Expected to leverage that subject matter expertise to independently investigate new, high-risk exposures under very tight timelines
Produce timely diagnostics to identify system, strategy and operational issues
Participates in defect analysis to identify and remediate coverage gaps
Identify, track, and provide solutions to ongoing fraud vectors and portfolio threats
Think forward and provide early gap mitigation to emerging threat vectors globally

Partner Support

Works with business partners to understand new intent, and to identify the incremental fraud risks associated with that intent
Collaborates with business partners to develop solutions that minimize fraud risk while enabling business partners to achieve bank strategic priorities
Occasionally provides IT release support to ensure projects reliably deliver on fraud requirements
Support the continuous improvement agenda for our operational partners
Maintain strong relationships with internal stakeholders such as Fraud Operations, Internal Business Partners, Vendor Managers etc.
Act as a subject matter expert and represents the team or bank at project meetings or industry forums

Job Requirements:

Undergraduate degree from a technical domain (e.g. finance, engineering, mathematics/statistics, computer science), preferably from a STEM program
2+ years' experience in an analytical capacity; Total number of experience required is 5+
Experience using analytical software tools such as Python, R, SQL, Tableau and Excel for data analysis, automation, and reporting
In-depth knowledge of data science tools such as NumPy, pandas, matplotlib, scikit-learn/TensorFlow/Keras or equivalent
Understanding of machine learning methods with experience in deployment and implementation
Experience with automation tools and proven implementation record
Ability to quickly and independently structure and deliver on new problems not previously tackled by the bank
Demonstrated analytical, modeling and problem-solving skills
Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation
Ability to take initiative and work independently under tight timelines
Ability to work collaboratively and build relationships
Ability to effectively manage multiple projects and priorities simultaneously
Motivated to constantly strive to find innovative ways to enhance capabilities

Preferable:

Experience in fraud management is an asset
Knowledge of machine learning is an asset
Automation experience is an asset
Knowledge of fraud detection platforms is an asset
Agile experience is an asset

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
•