Infrastructure Operations Specialist

Your role as an Infrastructure Operations Specialist, you will:

Management and Decision Making

• Manage current operations environment as part of a team of Technology Specialists
• Execute defined maintenance plans as part of IT's preventive strategy for the stability and reliability of Meridian's infrastructure
• Provide input into defining infrastructure solutions by working with existing Technology teams
• Assist in building, configuring and maintaining assigned technologies
• Support the development and maintenance of data warehouses, databases, and other data storage solutions.
• Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service

• Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
• Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA's
• Key Relationships for this role are with the following groups:
  Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
• Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
• Other duties as assigned

Communications

• Provide expert advice on technology operational issues and concerns, and represent team as requested
• Assist in estimating time and resources for projects
• Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
• Prepare ad hoc reports as required

Impact

• Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
• Assist in assessing resource requirements on corporate projects as required
• Provide input into and develop project plans as required
• Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours
• Active Directory Administration
• Working experience with enterprise grade storage, data archiving and backup solutions
• SQL management and configurations - On-prem and Cloud
• Microsoft Windows Server 2012/2016/2019
• Virtual Server Technologies (VMware)
• Microsoft Systems Center
• Remote Desktop Services, Windows Virtual Desktops
• Experience with Powershell, Scripting and Automation
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Solid Infrastructure Design, Planning, and Documentation Skills
• Professional who has the subject-matter expertise in infrastructure technologies and experience to be an effective internal consultant

Non-Technical Skills

• Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
• Able to adapt and architect innovative solutions to changing business needs
• Strong interpersonal skills - ability to interact with and build effective relationships at all levels of management and staff
• Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
• Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
• Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
• Strong written and verbal communication skills
• Results oriented with a passion for introducing cost saving initiatives

Education, Designations, Training, and Experience

• Bachelor's or master's degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).
• 8 + years' related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
• Working experience in data architecture, data modeling, and database design
• Experience delivering complex projects on time, to scope, and within budget

Join us! Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
• Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun.

Our story:

Meridian is Ontario's largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You:

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, g.