Senior Client Relationship Manager, Commercial Banking NS

Title:
Senior Client Relationship Manager, Commercial Banking - Halifax, NS

Requisition ID:
214760

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Client Relationship Manager is a product generalist who possesses a good understanding of financial products and services and focuses on the cross-sell and retention of existing business customers. He/She is responsible for identifying prospects in target markets, developing proposed sales pipelines, conducting prospect sales calls, and qualifying opportunities based on customer information and a high level of due diligence. He/She manages a customer portfolio of moderate to higher complexity, with business development activities that target clients with credit authorizations between $5MM to $25MM and annual sales between $15MM to $75MM.

The SCRM is responsible for ensuring effective relationship management and conducts sales planning and fulfills the execution of service for the existing customer base. The incumbent is also responsible for the analysis and completion of credit applications with dedicated support from a Client Service Associate.

Is this role right for you? In this role, you will:

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Promote the development and profitable growth of the Canadian Business Banking portfolio in the assigned market area:
  
  • Develop and implement a marketing strategy to maximize business development opportunities for sustainable growth.
  • Develop sales plans for prospects and existing customers.
  • Analyze prospect lists and prioritize business development opportunities based on market data and customer analytics.
  • Determine pricing for existing customer relationships in addition to proposed financing for any prospects, ensuring a satisfactory level of profitability for one's overall book of business.
• Pursue a business development program within the assigned market area according to agreed-upon growth objectives:
  
  • Directly sell credit and non-credit commercial products to prospects and customers.
  • Maintain an appropriate ongoing sales pipeline and calling program.
• Build and maintain a market profile in the assigned market area with both internal and external contacts:
  
  • Plan and complete relationship activities that generate sales opportunities and/or provide value to clients.
  • Participate in local professional and community events and associations to develop and expand a network of contacts.
  • Liaise and utilize Bank product specialists to stay abreast of new enhancements, products, and services, and to fulfill identified client needs.
• Ensure all aspects of assigned relationships receive ongoing attention, as required to maintain, improve, grow, and retain the relationship:
  
  • Liaise with the Shared Services Business Service Centre (BSC) for fulfillment (including documentation, liaising with third parties, security registration), compliance monitoring, and all service activities as required.
  • Partner with internal product specialists on the selling of non-credit products and ensure customer needs are met.
• Manage an assigned credit portfolio for authorizations between $5MM to $25MM at an acceptable level of risk.
• Ensure satisfactory onboarding of clients.
• Champion and support a culture of diversity and other initiatives aligned with the Bank strategy.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champion a high-performance environment and contribute to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Undergraduate degree in business or economics or work equivalency.
• Other training requirements as determined by the Bank from time to time.
• Previous work experience of at least 2-5 years is preferred.
• Very strong sales/closing skills.
• Very strong communication and interpersonal skills are essential to this position. The incumbent must be able to effectively articulate their views both within the Bank and externally in the marketplace.
• Strong relationship management skills.

What we're offering…

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• A competitive compensation and benefits package.
• Internal training to support your career growth and enhance your skills.
• An organization committed to making a difference in our communities - for you and our customers.

Location(s):
Canada :
Nova Scotia :
Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose:
"for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.