Expert IT Service Technician Tier 3

Expert IT Service Technician (Tier III)

Smartt is in search of a Senior IT Service Technician to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, don't shy away from a challenge, and have a keen mind that is ready to apply your deep expertise in a variety of challenging client environments, then we want to hear from you!

About the Role

The ideal Expert can't wait to get their hands on a technical problem and won't let go until they have found the answer. They have technical chops in Windows, Virtualization and Networking, are a people person who wants to WOW clients, are as comfortable speaking to C-suites about budgets as they are with end users about their technology challenges and want to lead more junior team members as they grow.

The successful candidate will be responsible for coordinating with internal and external stakeholders to set and deploy IT strategy for various corporate clients, make best practice recommendations that get converted into a project backlog of billable work, deploy configure, manage, scale and troubleshooting corporate client IT needs, including network, hardware and software on and off-site across a variety of platforms, systems, services, tools, and technologies with a focus on the Windows stack.

The successful candidate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.

What's in it for you?

• $100,000-$120,000 Salary (adjusted with commensurate experience)
• 15 paid holidays per year (and plenty of flexibility and support)
• BC Statutory holidays
• Flexible schedule and work location
• Extended health and dental benefits
• Free Internet connection at home
• Sponsored & paid education plan so you learn and grow
• Sponsored & paid technology fund so you can get great gear!
• Weekly team lunches, team events, and outings

What will you be doing?

• Collaborate with internal/external stakeholders to create and deliver IT Strategy
• Manage client IT budgets including coordinating with internal Smartt team for procurement of hardware/software
• Create and maintain an effective Project Backlog of recommendations that add value to the client and produce a steady stream of billable work for team
• Provide end-user, on-premise, edge to core to cloud, troubleshooting, support, maintenance, and provisioning
• Automate, optimize and scale services wherever possible and necssary
• Manage client accounts and deliver according to our Values and SLA's
• Ensure Client budget tracking and compliance
• Mentor Jr. team members and ensure those working with them on Client engagements fulfill scheduling & billable time requirements.
• Proactively hand off Sr. work to Jr. team members
• Develop SOP's, MOP's, JobAids & Documentation
• Monitor and respond to emergency support request within our SLA guidelines

What qualifications are we looking for?

• Bachelor's degree in Technology, or post-secondary technical education
• 3+ years experience
• Deep expertise in the Microsoft Stack including MS Server, AD, Azure, Office 365 and respective best practice deployments
• MCSE (expired), Microsoft CyberSecurity Architect, Windows Server Admin, Azure, CCNA, ITIL (V3 or V4)
• Internet standards and protocols: IP Stack / IP routing & switching / VPN Config / DNS / Mail
• In-depth knowledge of firewall and VPN setup and configuration
• VMware Virtual Servers configuration, maintenance, migration
• Windows Server 2003-2016 configuration, maintenance, migration
• Unix/Linux Servers configuration, maintenance, migration
• Excellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR) / 7.0 (IELTS) or equivalent
• Well-developed interpersonal skills
• Excellent problem solving and conflict resolution skills
• Valid BC driver's license

Schedule:

• 8 hour shift
• Monday to Friday (08:00 - 17:00)
• On call
• Weekend availability
• Hybrid work arrangement

Ability to commute/relocate:

• Burnaby, BC V5C 6N3: reliably commute or plan to relocate before starting work (required)

What we give bonus marks for?

• Previous experience with an MSP, TSP or ITSM
• Programming Proficiency (C, Java, PHP, Node.js, etc.)
• Database Administration (Oracle, MySQL, MSSQL)
• PMP (or equivalent experience)
• Proven experience implementing ITIL across organization
• Proven experience managing IT strategy and budgets

About Us

Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.

We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.