Sales and Customer Service Associate

Spicers Canada ULC
CA - British Columbia - Richmond
November 20, 2024

About Spicers Canada ULC

As a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment, Spicers Canada ULC is committed to delivering exceptional customer service.

We are currently looking for a full-time Sales and Customer Service Associate to join our team. As a Sales and Customer Service Associate, you will play a vital role in providing superior service to customers by offering detailed product information, suggesting substitutions, and grouping products for pricing efficiency.

Responsibilities

Provide timely and accurate input into the system for customer orders for paper, packaging, graphic solutions, and sign & display products
Assist with e-commerce orders for seamless customer service
Ensure timely printing of invoices and coordinate with the warehouse for product delivery
Prepare and manage quotations, coordinate with vendors for timely product sourcing, oversee inventory verification, and ensure accurate pricing and shipping details
Communicate updates to relevant departments and staff members
Establish and maintain positive relationships with customers, colleagues, and vendors
Support the Outside Sales team by communicating relevant customer information and sales opportunities
Expand market reach by initiating outbound calls to existing and potential customers
Participate in training sessions to enhance product knowledge and sales techniques
Advise customers on all relevant information using all provided communication channels and keep Account Managers informed on order status
Delivery coordination
Receiving customer feedback and escalating/resolving issues as required
Maintaining and sharing knowledge of the Company's line of products
Support Cash & Carry and the Resource Centre departments
Place orders and samples with vendors, approve invoices, and maintain accurate records

Requirements

Minimum 1 - 3 years' experience in sales and customer service
Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset
Strong communication skills (both oral and written)
Proficient in using MS Office
A focus on sales-driven strategies
Excellent attention to detail
Excellent customer service skills
Strong organization and time-management skills
Punctual, dependable, and reliable
Excellent teamwork and team building skills
Self-directed and self-motivated
Ability to manage multiple projects and priorities

Working Conditions

Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.
Ability to work in a busy, open area office
May have to spend long hours in concentration which requires attention to detail and high levels of accuracy
This position faces a number of deadlines which may cause significant stress
Work may require occasional weekend and/or evening work

Benefits

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Tuition reimbursement
Vision care

Salary: $45,000 - $60,000 per year

Read the full job description and apply online on the recuiter's web-site

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